Some valuable advice when purchasing a wedding suit from The Gale in Menlyn Mall

Tip 1: Don’t expose yourself to this trauma and disappointment.

It’s our special day and we were fooled by believing that the energetic “Manager” of a suit shop in Menlyn known as “The Gale” was a knowledgeable and trustworthy individual representing one of the elite shops in Menlyn Mall. The suit available at the shop had to be tailored and in the same instance the shop did not have stock of white shirts my fiance’s size. We therefore paid in advance for the suit (to be tailored), a shirt (to be ordered) and cufflinks as the Manager stated that he ordered new cufflinks that might be to our liking. We also agreed that all will be ready within a month’s time and we returned to the shop on the 16th of February 2019. Upon arriving at the shop after 10 o’clock, the shop had been closed with a “back in 5 minutes” sign. My fiancé and I walked around and contacted the Manager (several times) who eventually arrived at the shop around 11 o’clock. The Manager could not remember us nor our purchase and started to lie about his tailor ‘being sick’ for a month, his stock that had not arrived as well as who the owner of the shop is. Upon receipt of certain details we exposed his lies and cancelled the agreement in writing. We then demanded a refund, which evidently we have not received. We reported this incident to Menlyn’s Management who then confirmed that they have a few complaints on record. Unfortunately the Manager lied to Menlyn’s Management and stated that he had everything in the shop and that we refused to take same. We also obtained the details of the director, the Manager’s mother, who constantly stated that they will refund us. Since our disheartening interaction with the Manager we have made it our mission to warn other individuals. We are in a fortunate position to sue this shop however not every consumer has that benefit.