No quote, no follow-up

A couple of weeks ago, I took my car to The Garage Dunkeld for a service. Everything seemed to go well. The service seems to have been done properly. But they promised to quote me to replace my car's CV joints and to fix various small scratches on the bumper. Now more than 2 weeks later, I still haven't heard from them. Another service provider is now replacing the CV joints, after which I will have someone else fix the small scratches. Perhaps The Garage makes too much money to worry about quoting existing customers for potential business?