Smeg Stove

I am very disappointed in the service as well as the product recieved. I bought a SMEG 5 burner full gas stove for R21,199.00 at The Gas boys in Rustenburg, they had none in stock so they said I can buy the ons on the floor I did not recieve any discount. They assured me that it is brand new. They delivered the stove the same day but there are stuff missing that comes with the stove like the oven temp sensor and cast iron wok stand among other accessories. The packing box was damaged so they told me they will wrap it very nicely and deliver it. It arrived befor 14:00 there was just one piece of bubble wrap on the front taped haphazardly to the sides of the stove. The very expensive SMEG sove has scratches and dents on the front and sides, as well as on the legs (very damaged). On the left side at the bottom there is a loose ***** and it looks like that whole side has pulled out.

I have bought the exact same stove from them 4 years ago so i know how its supposed to look and what im supposed to get with the stove.