Grocery express...express letdown

Pathetic service from the sales department. Every single time bar maybe once or twice they messed up orders. Worst of all they have been harassing me for a 2kg bacon order I never received. Instead of looking into the matter I've been harassed and simply don't believe me.....and I'm told that according to the driver I instructed them to drop it off in victoria street to my mother's house......my mother passed away 10 years ago. Nadine from accounts. Linda Wiesa from sales wake up. NEVER EVER CONTACT ME AGAIN. Grocery express management needs to wake up. It all begins at the top. I will take legal action should I get anymore invoices for something I never received.