The Holiday Club
Verified Business
The Holiday Club
Verified Business
242 Reviews (last 12 months)
Responds in 9 hours 23 min
AI Review Summary
Based on recent customer reviews, The Holiday Club delivers a consistently warm and professional customer service experience, with named consultants frequently praised for going above and beyond. Booking processes, especially for voucher redemptions, are generally smooth. However, recurring concerns around poor email responsiveness, unresolved complaints, and isolated cases of misleading pricing or accommodation mismatches temper the overall positive sentiment.
Top Strengths:
- •Customer Service & Travel Expertise: Customers consistently name individual consultants like Karen, Nathierah, Nerissa, and Cindy for warm, patient, and knowledgeable service. Staff regularly go the extra mile to resolve queries and personalise the experience.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#1Ranked In Hotels & Accommodation
9 hours 23 minutesAverage Time To Reply
72 NPSRecommended: Very Likely
Replied to 72% of negative reviews
Typically takes less than 8 hours 41 min to reply
TrustIndex
0
Score
Ranking
#1
in Hotels & Accommodation
Avg Reply
9 hours 23 minutes
NPS Score
72
Recommended: Very Likely
Replied to 72% of negative reviews
Typically takes less than 8 hours 41 min to reply
Review Distribution
4.5|242 Reviews
May '25 - Apr '26
5(77%)
4(14%)
3(0.9%)
2(0.5%)
1(7.7%)
5(77%)
4(14%)
3(0.9%)
2(0.5%)
1(7.7%)
Recent reviews (242)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
S
Sandra
1 reviews | Active since Jan 2020
19 Mar 2026, 07:38
i would like to write a review about The Holiday Club
i would like to write a review about The Holiday Club. i was delighted in getting excellent service from Caren, who took the time to call me back when i left a message for her, and made sure that i get the booking i required for a last minute weekend. Well done
Helpful (0)
|Replies (0)S
Sandra
1 reviews | Active since Jan 2020
19 Mar 2026, 07:38
i would like to write a review about The Holiday Club
i would like to write a review about The Holiday Club. i was delighted in getting excellent service from Caren, who took the time to call me back when i left a message for her, and made sure that i get the booking i required for a last minute weekend. Well done
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Replies (0)TE
TANYA E
1 reviews | Active since Jan 2020
18 Mar 2026, 14:16
The Holiday Club Blouberg Strand
Hi Holiday Club Team, I wanted to take a moment to share my sincere gratitude and excitement after winning a voucher for a two-night midweek stay for two at The Sharkbay Villas, courtesy of the Holiday Club based in Blouberg Strand. To be honest, I was initially a bit sceptical about the prize, but I was truly delighted to discover that it was completely obligation-free. Our holiday exceeded all expectations, and we enjoyed every moment at the resort—it's an absolute gem, with stunning surroundings and a relaxing atmosphere. Throughout our stay, any questions or requests for information were handled swiftly and warmly by your team. I simply sent a WhatsApp and was assisted without hesitation, which made everything so easy. I want to extend a heartfelt thank you to Jacques Schepers and Nathierah Dollie, as well as everyone working behind the scenes, for your outstanding assistance and arrangements. You all made this getaway a truly memorable experience. Thank you once again for your generosity and for making our breakaway so special. If anyone needs information or help, I won't hesitate to recommend your exceptional service! Warm regards, Tanya Erasmus
Helpful (0)
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TANYA E
1 reviews | Active since Jan 2020
18 Mar 2026, 14:16
The Holiday Club Blouberg Strand
Hi Holiday Club Team, I wanted to take a moment to share my sincere gratitude and excitement after winning a voucher for a two-night midweek stay for two at The Sharkbay Villas, courtesy of the Holiday Club based in Blouberg Strand. To be honest, I was initially a bit sceptical about the prize, but I was truly delighted to discover that it was completely obligation-free. Our holiday exceeded all expectations, and we enjoyed every moment at the resort—it's an absolute gem, with stunning surroundings and a relaxing atmosphere. Throughout our stay, any questions or requests for information were handled swiftly and warmly by your team. I simply sent a WhatsApp and was assisted without hesitation, which made everything so easy. I want to extend a heartfelt thank you to Jacques Schepers and Nathierah Dollie, as well as everyone working behind the scenes, for your outstanding assistance and arrangements. You all made this getaway a truly memorable experience. Thank you once again for your generosity and for making our breakaway so special. If anyone needs information or help, I won't hesitate to recommend your exceptional service! Warm regards, Tanya Erasmus
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Replies (0)S
NG
Nicole G
1 reviews | Active since Jan 2020
17 Mar 2026, 14:34
MUCH APPRECIATED CONSULTANT - EZEKIAL
I have points that was expiring at the end of March and was stuck on where to book as we accumulated our points to try an overseas holiday. Ezekial was so patient and contacted the overseas consultant for me to look at the options that I had. I explained to him what I need the number of people and which weekend I could go on holiday. Ezekial was so unbelievably patient helpful informative and assisted me in chosing a holiday that was beneficial for me.
Helpful (0)
|Replies (0)NG
Nicole G
1 reviews | Active since Jan 2020
17 Mar 2026, 14:34
MUCH APPRECIATED CONSULTANT - EZEKIAL
I have points that was expiring at the end of March and was stuck on where to book as we accumulated our points to try an overseas holiday. Ezekial was so patient and contacted the overseas consultant for me to look at the options that I had. I explained to him what I need the number of people and which weekend I could go on holiday. Ezekial was so unbelievably patient helpful informative and assisted me in chosing a holiday that was beneficial for me.
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ILAN
1 reviews | Active since Jan 2020
14 Mar 2026, 09:51
We had an amazing 4 night stay at Formosa Bay Resort using the Holiday Club voucher
We had an amazing 4 night stay at Formosa Bay Resort using the Holiday Club voucher. I can personally vouch that the voucher is legitimate. The facilities are well maintained, and the staff are professional, friendly, and very helpful. Overall, it was a fantastic experience and we would definitely recommend it! Thank you to The Holiday Club!!!
Helpful (0)
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ILAN
1 reviews | Active since Jan 2020
14 Mar 2026, 09:51
We had an amazing 4 night stay at Formosa Bay Resort using the Holiday Club voucher
We had an amazing 4 night stay at Formosa Bay Resort using the Holiday Club voucher. I can personally vouch that the voucher is legitimate. The facilities are well maintained, and the staff are professional, friendly, and very helpful. Overall, it was a fantastic experience and we would definitely recommend it! Thank you to The Holiday Club!!!
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Replies (0)NS
Nadine S
1 reviews | Active since Jan 2020
10 Mar 2026, 15:51
******** and ********* Cancelation Practice
If I could give a zero rating, I would. All is very pleasant until you try to cancel your membership. 20 emails later, endless documentation required (even though none is required in order to cancel). It's been over a month and I still cannot cancel my father's membership that he has had for over 15 years. He is 86 years old, unable to travel, suffers from alzheimers and the holiday club refuse to cancel his membership. Disgusting treatment of a long standing member of your club. You are predators on the elderly, threatening them with hand overs while not allowing them to cancel, ignoring instructions to cancel, wanting written confirmation after instructions to cancel have been made clear and endless emails back and forth to delay cancelation. Shame on you for exploiting the elderly.
Helpful (0)
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Nadine S
1 reviews | Active since Jan 2020
10 Mar 2026, 15:51
******** and ********* Cancelation Practice
If I could give a zero rating, I would. All is very pleasant until you try to cancel your membership. 20 emails later, endless documentation required (even though none is required in order to cancel). It's been over a month and I still cannot cancel my father's membership that he has had for over 15 years. He is 86 years old, unable to travel, suffers from alzheimers and the holiday club refuse to cancel his membership. Disgusting treatment of a long standing member of your club. You are predators on the elderly, threatening them with hand overs while not allowing them to cancel, ignoring instructions to cancel, wanting written confirmation after instructions to cancel have been made clear and endless emails back and forth to delay cancelation. Shame on you for exploiting the elderly.
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Elrie
1 reviews | Active since Jan 2020
10 Mar 2026, 15:25
What an unexpected and lovely experience with The Holiday Club! We were just leaving the parking lot at Kleinbaai, Bloubergstrand after a cold morning swim when a friendly, well-presented gentleman approached our car and handed us two scratch cards
What an unexpected and lovely experience with The Holiday Club! We were just leaving the parking lot at Kleinbaai, Bloubergstrand after a cold morning swim when a friendly, well-presented gentleman approached our car and handed us two scratch cards. To our surprise, one of them won a four-night holiday 🎉 Out of curiosity (and excitement), we went to The Holiday Club office at The Lighthouse next door, where everything was clearly explained to us in a relaxed, professional manner.
Helpful (0)
|Replies (0)E
Elrie
1 reviews | Active since Jan 2020
10 Mar 2026, 15:25
What an unexpected and lovely experience with The Holiday Club! We were just leaving the parking lot at Kleinbaai, Bloubergstrand after a cold morning swim when a friendly, well-presented gentleman approached our car and handed us two scratch cards
What an unexpected and lovely experience with The Holiday Club! We were just leaving the parking lot at Kleinbaai, Bloubergstrand after a cold morning swim when a friendly, well-presented gentleman approached our car and handed us two scratch cards. To our surprise, one of them won a four-night holiday 🎉 Out of curiosity (and excitement), we went to The Holiday Club office at The Lighthouse next door, where everything was clearly explained to us in a relaxed, professional manner.
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Replies (0)