The House Of Ribs
TrustIndex
0
Ranking
#14
in Restaurants & Food
NPS Score
-100
Recommended: Unlikely
Jun '25 - May '26
The House Of Ribs has a TrustIndex of 0 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked The House Of Ribs across 90 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Exceptionally good value for money on breakfast spent. For R65.00 you will be well fed and very satisfied. You can even choose between chicken or beef sausage which is a bonus for people who dont eat beef. Once again great value. Thank you very much
1 reviews | Active since Jan 2020
Exceptionally good value for money on breakfast spent. For R65.00 you will be well fed and very satisfied. You can even choose between chicken or beef sausage which is a bonus for people who dont eat beef. Once again great value. Thank you very much
1 reviews | Active since Jan 2020
A very big thank you goes out to BUSI. She's friendly and caring. She went all out for us as it was my husband's birthday and she sorted the table out, got waiters to sing for his birthday and gave lovely ice cream. She knows how to take care of customers. We need more people like her. My husband Kelvin and I go very often there cos we always get excellent service from her and the other staff as well. Love every minute spent there. Well worth the time💐💐💐
1 reviews | Active since Jan 2020
A very big thank you goes out to BUSI. She's friendly and caring. She went all out for us as it was my husband's birthday and she sorted the table out, got waiters to sing for his birthday and gave lovely ice cream. She knows how to take care of customers. We need more people like her. My husband Kelvin and I go very often there cos we always get excellent service from her and the other staff as well. Love every minute spent there. Well worth the time💐💐💐
1 reviews | Active since Jan 2020
They are using different sauces meat is grilled and soft
1 reviews | Active since Jan 2020
They are using different sauces meat is grilled and soft
1 reviews | Active since Jan 2020
Floor Mop Strand Found in Food I’m incredibly disappointed with my recent experience at House of Ribs. We visited for my niece’s birthday because it was the only restaurant in the area offering a weekday lunch buffet. Although Little Nero’s next door has a better buffet, they only serve it at dinner, so we gave this place a try. While eating my first and only plate, I bit into what felt like cotton. To my absolute horror, it was a long strand of dirty mop fiber—clearly from a used mop head, the kind that touches floors. I felt nauseous immediately. I showed it to our waiter, Memory, who was visibly shocked and immediately informed the manager. We saw him examine the plate from a distance, but 10–15 minutes went by with no word from him. Eventually, our waiter came back to check if the manager had spoken to us—he hadn’t. She went to follow up, and only then did he finally come over. His excuse was appalling: he claimed it was from new mop heads that had been delivered and left on the counter. Mind you, I had never said I believed it was from a mop—so clearly, he recognized it and tried to gaslight me with a poor excuse. He offered a free drink and a bad excuse and an insincere apology. I didn’t want to ruin my niece’s birthday, so I stayed quiet. But let’s be honest—this was revolting. The food on my plate was also undercooked: pink pork, half-cooked chicken wings, and overall just poorly prepared. I had roast pork, beef, a wing, ribs, rice, spinach, pumpkin, potatoes, and coleslaw. After the incident, I stopped eating altogether. I’ve been up since 3 a.m. with food poisoning symptoms—stomach cramps, nausea, and a runny tummy. The only redeeming part of our experience was our lovely waiter, Memory. She was kind, helpful, and patient throughout. The rest of the staff were also polite and accommodating. We even tipped well because we value and respect the work of service staff. But this experience was unforgivable. The lack of accountability, the blatant lie, and the mishandling of a serious hygiene issue are the reasons I’ll never return. The atmosphere felt more like a dining hall than a restaurant—no music, no vibe. Just a serious lack of care. Do not eat here if you value your health. I am still appalled by what happened and how it was handled. One star is generous.
1 reviews | Active since Jan 2020
Floor Mop Strand Found in Food I’m incredibly disappointed with my recent experience at House of Ribs. We visited for my niece’s birthday because it was the only restaurant in the area offering a weekday lunch buffet. Although Little Nero’s next door has a better buffet, they only serve it at dinner, so we gave this place a try. While eating my first and only plate, I bit into what felt like cotton. To my absolute horror, it was a long strand of dirty mop fiber—clearly from a used mop head, the kind that touches floors. I felt nauseous immediately. I showed it to our waiter, Memory, who was visibly shocked and immediately informed the manager. We saw him examine the plate from a distance, but 10–15 minutes went by with no word from him. Eventually, our waiter came back to check if the manager had spoken to us—he hadn’t. She went to follow up, and only then did he finally come over. His excuse was appalling: he claimed it was from new mop heads that had been delivered and left on the counter. Mind you, I had never said I believed it was from a mop—so clearly, he recognized it and tried to gaslight me with a poor excuse. He offered a free drink and a bad excuse and an insincere apology. I didn’t want to ruin my niece’s birthday, so I stayed quiet. But let’s be honest—this was revolting. The food on my plate was also undercooked: pink pork, half-cooked chicken wings, and overall just poorly prepared. I had roast pork, beef, a wing, ribs, rice, spinach, pumpkin, potatoes, and coleslaw. After the incident, I stopped eating altogether. I’ve been up since 3 a.m. with food poisoning symptoms—stomach cramps, nausea, and a runny tummy. The only redeeming part of our experience was our lovely waiter, Memory. She was kind, helpful, and patient throughout. The rest of the staff were also polite and accommodating. We even tipped well because we value and respect the work of service staff. But this experience was unforgivable. The lack of accountability, the blatant lie, and the mishandling of a serious hygiene issue are the reasons I’ll never return. The atmosphere felt more like a dining hall than a restaurant—no music, no vibe. Just a serious lack of care. Do not eat here if you value your health. I am still appalled by what happened and how it was handled. One star is generous.
1 reviews | Active since Jan 2020
I found a dirty mop strand in my food. The manager had the nerve to lie and say it was a new mop head and offered a free drink, I am even more upset today because it had time to sink in, this man **** to my face knowing good and well that we both knew that was a USED, DIRTY mop strand. It’s the next day and I have food poisoning from their food.
1 reviews | Active since Jan 2020
I found a dirty mop strand in my food. The manager had the nerve to lie and say it was a new mop head and offered a free drink, I am even more upset today because it had time to sink in, this man **** to my face knowing good and well that we both knew that was a USED, DIRTY mop strand. It’s the next day and I have food poisoning from their food.
1 reviews | Active since Jan 2020
The Waiter by Name Marlon was so rude and his service was so bad and poor and we waited for the drinks and the food for 25 min long and the food came and it was so cold. Terrible experience. I regret wasting my time and my money to such bad service.
1 reviews | Active since Jan 2020
The Waiter by Name Marlon was so rude and his service was so bad and poor and we waited for the drinks and the food for 25 min long and the food came and it was so cold. Terrible experience. I regret wasting my time and my money to such bad service.
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