Faulty Mattress and Poor Service Order TMW O 542201 We purchased a king size Kooi Performa bed in Jan with a Sealy mattress protector

Faulty Mattress and Poor Service Order TMW O 542201 We purchased a king size Kooi Performa bed in Jan with a Sealy mattress protector. This is our third purchase from Mattress Warehouse so we expected better service. Delivery was delayed and only received mid to late Feb. After just 2 months the mattress is faulty one side makes a loud squeaky noise when getting on off or moving which is unacceptable. I contacted the WhatsApp line last Tuesday and was instructed to email Colleen with photos which I did immediately. No response has been received. This has become a pattern. Follow ups with Nadine have been very disappointing. She has taken no ownership offered no apology and repeatedly only states Colleen will call. When asked about the lack of response she said she did not know and provided no urgency. This is the second time I deal with her and the service remains unacceptable. We expect urgent resolution inspection and replacement or refund. We will not recommend Mattress Warehouse again