The Meter Man
Claimed Business
AI Review Summary
Based on recent customer reviews, The Meter Man receives polarized feedback. Positive reviewers praise the friendly and professional installation teams, reasonable fees with no hidden charges, and extended after-hours availability. However, a significant number of customers report serious communication failures, including ignored calls, unanswered WhatsApp messages, and unresolved email queries. Recurring complaints involve blocked meters leaving tenants without electricity, perceived unfair per-unit tariff pricing for tenants, and delayed payment processing. The lack of responsive customer support, particularly during emergencies, is a consistent pain point undermining trust.
Performance(last 12 months):
0Trustindex Rating
#5Ranked In Home Services
54h 55mReply Time
-100 NPSUnlikely
Replied to 20% of negative reviews
Reply time on negative reviews: 1 hour 5 min
TrustIndex
0
Ranking
#5
in Home Services
Avg Reply
54h 55m
NPS Score
-100
Recommended: Unlikely
Replied to 20% of negative reviews
Reply time on negative reviews: 1 hour 5 min
Review Distribution
2.1|7 Reviews
May '25 - Apr '26
5(28.6%)
4(0%)
3(0%)
2(0%)
1(71.4%)
5(28.6%)
4(0%)
3(0%)
2(0%)
1(71.4%)
Frequently Asked Questions About The Meter Man
Based on recent customer reviews, The Meter Man receives polarized feedback. Positive reviewers praise the friendly and professional installation teams, reasonable fees with no hidden charges, and extended after-hours availability. However, a significant number of customers report serious communication failures, including ignored calls, unanswered WhatsApp messages, and unresolved email queries. Recurring complaints involve blocked meters leaving tenants without electricity, perceived unfair per-unit tariff pricing for tenants, and delayed payment processing. The lack of responsive customer support, particularly during emergencies, is a consistent pain point undermining trust.
The Meter Man has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. They reply to 20% of negative reviews, typically within 1 hour 5 min. Hellopeter has tracked The Meter Man across 86 total reviews. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceWK
Willem K
1 reviews | Active since Jan 2020
31 Dec 2025, 17:00
Never trust meter man
I struggle now a week to get reply from a email from the meter man so i contact there emergency number there inform me that there have paid my end of month money over to me on 23rd i haven't received it now there refuses to help me look what rong
Helpful (0)
|Replies (0)WK
Willem K
1 reviews | Active since Jan 2020
31 Dec 2025, 17:00
Never trust meter man
I struggle now a week to get reply from a email from the meter man so i contact there emergency number there inform me that there have paid my end of month money over to me on 23rd i haven't received it now there refuses to help me look what rong
0
Replies (0)HE
Hanlie E
1 reviews | Active since Jan 2020
4 Dec 2025, 08:32
Excellent Customer Care!!
Had the utmost pleasure meeting The Meter Man Team. What a pleasure!!! Friendly and professional. Was prompt on time for our appointment to install a Prepaid meter and the two gentlemen done a super job! You can see they are proud in what they are doing. From the Reception, Tebogo and the whole team a big thank you for a great experience! I will definitely recommend them. Warm Regards Neels & Hanlie
Helpful (0)
|Replies (0)HE
Hanlie E
1 reviews | Active since Jan 2020
4 Dec 2025, 08:32
Excellent Customer Care!!
Had the utmost pleasure meeting The Meter Man Team. What a pleasure!!! Friendly and professional. Was prompt on time for our appointment to install a Prepaid meter and the two gentlemen done a super job! You can see they are proud in what they are doing. From the Reception, Tebogo and the whole team a big thank you for a great experience! I will definitely recommend them. Warm Regards Neels & Hanlie
0
Replies (0)WK
Willem K
1 reviews | Active since Jan 2020
29 Sept 2025, 05:44
Never trust the meter man specials
Good morning Please i want to inform you that the meter man customer service is so slow to Reply Via email The time when i connect my meter man there was quicly to give discount but now that mogale give Prepaid meters to my property there want to charge me R 480 per meter that i have 3 prepaid meter There never inform me this Diconnection fee i was previously with the meter Shack and there never charge me a disconection fee Warm regard
Helpful (0)
|Replies (0)WK
Willem K
1 reviews | Active since Jan 2020
29 Sept 2025, 05:44
Never trust the meter man specials
Good morning Please i want to inform you that the meter man customer service is so slow to Reply Via email The time when i connect my meter man there was quicly to give discount but now that mogale give Prepaid meters to my property there want to charge me R 480 per meter that i have 3 prepaid meter There never inform me this Diconnection fee i was previously with the meter Shack and there never charge me a disconection fee Warm regard
0
Replies (0)TN
SJ
Subriena J
1 reviews | Active since Jan 2020
18 Aug 2025, 08:51
Poor Service
Good day I am currently struggling to get a query resolved with The Meter Man, basically I am being ignored on WhatsApp and no feedback on email correspondence. I was advised by the sales person whom I have been dealing with since day one on how to proceed to make payment towards my installment for their meters. Instead of my payment going towards my installment it was used as electricity. I have also escalated the query to the accounts department and I've hit a brick wall. The salesman is point blank ignoring me. I would like to know who is taking responsibility for the wrong information that was given to me and how I will be refunded.
Helpful (0)
|Replies (0)SJ
Subriena J
1 reviews | Active since Jan 2020
18 Aug 2025, 08:51
Poor Service
Good day I am currently struggling to get a query resolved with The Meter Man, basically I am being ignored on WhatsApp and no feedback on email correspondence. I was advised by the sales person whom I have been dealing with since day one on how to proceed to make payment towards my installment for their meters. Instead of my payment going towards my installment it was used as electricity. I have also escalated the query to the accounts department and I've hit a brick wall. The salesman is point blank ignoring me. I would like to know who is taking responsibility for the wrong information that was given to me and how I will be refunded.
0
Replies (0)MP
Melissa P
1 reviews | Active since Jan 2020
11 Jun 2025, 15:16
The Meter Man - are their tariffs even legal ?? Is a sub meter the only option for a tenant on a plot in a small flatlet ??
If there was a zero rating I would give the Meter Man -10!! I have just moved into a 1 room flatlet which is so tiny. The owner purchased and installed a meter man prepaid electricity meter into this flatlet. I paid R400 on my first purchase on this meter and I only received 92 units !!! I was in total shock. I’ve been up and down with Juliana at the meter man on emails. She says that the rate I pay per unit is based on the owners Eskom account which is billed in arrears directly by Eskom (please note the owner does not have a prepaid installed and receives electricity directly from Eskom) So in other words the owner of the plot is responsible for their own electricity and the electric fences and gates however the other tenants staying and paying each their own rent for their flats or houses are paying a higher tariff per unit on their pre-paid electricity boxes based on what the plot owner is responsible to pay for his own usage and that of the electric fencing and gates. We are paying a tariff of R4,30 per unit through meter man on the prepaid electricity meters. According to Juliana there is no block tariff it’s one set tariff according to the owners account and there are increases as well for winter tariffs ?????? I want to know if this is legal and how I should pay this I can’t afford it I’m a single mom and supporting 2 boys my husband passed last year. Juliana at the meter man says there is no cheaper option and this is it !!!
Helpful (0)
|Replies (0)MP
Melissa P
1 reviews | Active since Jan 2020
11 Jun 2025, 15:16
The Meter Man - are their tariffs even legal ?? Is a sub meter the only option for a tenant on a plot in a small flatlet ??
If there was a zero rating I would give the Meter Man -10!! I have just moved into a 1 room flatlet which is so tiny. The owner purchased and installed a meter man prepaid electricity meter into this flatlet. I paid R400 on my first purchase on this meter and I only received 92 units !!! I was in total shock. I’ve been up and down with Juliana at the meter man on emails. She says that the rate I pay per unit is based on the owners Eskom account which is billed in arrears directly by Eskom (please note the owner does not have a prepaid installed and receives electricity directly from Eskom) So in other words the owner of the plot is responsible for their own electricity and the electric fences and gates however the other tenants staying and paying each their own rent for their flats or houses are paying a higher tariff per unit on their pre-paid electricity boxes based on what the plot owner is responsible to pay for his own usage and that of the electric fencing and gates. We are paying a tariff of R4,30 per unit through meter man on the prepaid electricity meters. According to Juliana there is no block tariff it’s one set tariff according to the owners account and there are increases as well for winter tariffs ?????? I want to know if this is legal and how I should pay this I can’t afford it I’m a single mom and supporting 2 boys my husband passed last year. Juliana at the meter man says there is no cheaper option and this is it !!!
0
Replies (0)tB
tammy B
1 reviews | Active since Jan 2020
2 Jun 2025, 13:22
Great service from the Meter Man
I recently had a water meter installed by Craig from The Meter Man, and I was extremely impressed by his excellent service and the great product. Their fees are reasonable, and I would highly recommend using them.
Helpful (0)
|Replies (0)tB
tammy B
1 reviews | Active since Jan 2020
2 Jun 2025, 13:22
Great service from the Meter Man
I recently had a water meter installed by Craig from The Meter Man, and I was extremely impressed by his excellent service and the great product. Their fees are reasonable, and I would highly recommend using them.
0
Replies (0)AK
Ayanda K
1 reviews | Active since Jan 2020
24 Mar 2025, 12:04
No hidden fees & extra costs
We recently moved over to The Meter Man and I should say I am happy with their charges, there are no hidden fees unlike the other company we were with their mangement fees were less but we paid R40 for each transaction we did... which is not the case now, we save R200-300 less... Thank you The Meter Man...
Helpful (0)
|Replies (0)AK
Ayanda K
1 reviews | Active since Jan 2020
24 Mar 2025, 12:04
No hidden fees & extra costs
We recently moved over to The Meter Man and I should say I am happy with their charges, there are no hidden fees unlike the other company we were with their mangement fees were less but we paid R40 for each transaction we did... which is not the case now, we save R200-300 less... Thank you The Meter Man...
0
Replies (0)