WK
Willem K
Active since Jul 2021
89
Reviews
0
Industries
Reviews
89 reviews1 month ago
Never think of take out a loan by rcs there just hand over after me send email with adverdavite
Subject: Formal Complaint – Harassment and unfair debt collection I hereby lodge a formal complaint regarding the handling of my account. I have previously informed MBD Legal Collections and RCS that I am currently unemployed and unable to make payment at this stage. I also provided communication and affidavit explaining my financial situation and requested time until I am financially stable. Despite this, I continue to receive repeated phone calls, SMS messages and emails on a daily basis, including early mornings and weekends. This is causing unnecessary stress and I believe this conduct amounts to harassment. I am not refusing to pay the account, however I currently have no income and I am living with family. I have requested reasonable time or payment arrangement once I am employed again, but my situation has not been taken into consideration. I also request the following documents: • Full statement of account • Copy of the original credit agreement • Proof that the debt review was legally terminated in terms of the National Credit Act Until this information is provided, I request that all collection pressure and harassment stop and that communication be done in writing only. If the harassment continues, I will have no choice but to escalate the matter to the National Credit Regulator and the Credit Ombud for investigation. I have tall to mbd there dont even want to talk to me and listen that im unemployed and give me few months to het back on my feets I ask for a statment and there say i will pay for that I olso send like 10 emails with adverdavite and there never reply i never ignore them have all the proof in hand i olso ask them to update my home adress as i have move to my mom and i cant even provide my monthly food etc Regards
53 replies
1 month ago
Never trust fnb woth your money
Good day, I contacted FNB regarding a reversal of a debit order that went off my account on 9 March 2026. At the time of my request, I was not informed that there would be a R50 bank fee for reversing the debit order. I only noticed afterwards that R50 was deducted from my account for the reversal, which was never explained to me beforehand. If I had been informed about the fee, I would have considered my options before proceeding. I also asked the consultant to place a stop order on that debit order to prevent it from going off again, but my request was refused, which is very concerning. Please can you: Explain why I was not informed about the R50 reversal fee. Clarify why my request to stop the debit order was refused. Consider reversing the R50 bank charge, as I was not properly informed. Inolso see i was been charge a declind fee on 11 march my bank card never declind the shop say it was a sustem error so fnb even charge there customer if the shop system struggle with signal I would appreciate your urgent assistance in resolving this matter. I contact fnb complain with no feed back
106 replies
1 month ago
Customer care is useless
Dear Netstar Customer Service, I am writing to formally complain about the lack of support and communication I have experienced regarding my Netstar contract. Since August 2025, I have been trying to get assistance from your office. Despite sending numerous emails and attempting to contact you through other channels, I have received no response. My situation has not been addressed, and I am extremely frustrated by this ongoing lack of support. To summarize my situation: My vehicle has been repossessed. My Netstar account was up to date. I am currently unemployed and cannot continue with the contract. I have offered to facilitate the removal of the tracking unit, but no instructions or assistance have been provided. Given these circumstances, I urgently request that Netstar: Immediately cancel my contract. Confirm in writing that no further charges will be app****. Provide instructions regarding the return or removal of the tracking device. The ongoing lack of communication since August 2025 is unacceptable. If this matter is not resolved promptly, I will have no choice but to escalate this complaint to the Consumer Protection authorities. I expect a prompt written response. Kind regards,
530 replies
1 month ago
There customer care is not help full
Good day, I contacted FNB regarding a reversal of a debit order that went off my account on 9 March 2026. At the time of my request, I was not informed that there would be a R50 bank fee for reversing the debit order. I only noticed afterwards that R50 was deducted from my account for the reversal, which was never explained to me beforehand. If I had been informed about the fee, I would have considered my options before proceeding. I also asked the consultant to place a stop order on that debit order to prevent it from going off again, but my request was refused, which is very concerning. Please can you: Explain why I was not informed about the R50 reversal fee. Clarify why my request to stop the debit order was refused. Consider reversing the R50 bank charge, as I was not properly informed. Inolso see i was been charge a declind fee on 11 march my bank card never declind the shop say it was a sustem error so fnb even charge there customer if the shop system struggle with signal I would appreciate your urgent assistance in resolving this matter.
159 replies
1 month ago
There cancelation department and customer is useless
Dear Netstar Customer Service, I am writing to formally complain about the poor service and lack of communication I have experienced. Two days after the installation of the tracking unit in my vehicle, I contacted Netstar to inform them that I had unfortunately lost my job and would not be able to continue with the contract. I contacted your office within what I believe should fall under a cooling-off period. Since then, I have attempted to contact Netstar several times via email and other communication channels, but I have received no response. I find it extremely concerning that my requests and communication have been completely ignored. I am currently unemployed and simply asked for assistance or guidance regarding the cancellation due to my circumstances. The lack of communication and support from Netstar is very disappointing. I kindly request that someone from Netstar contact me urgently to resolve this matter and confirm whether the contract can be cancelled. I did email them woth no reply i even offer them to come and take out the tracker I look forward to your prompt response. Kind regards, Willem Prinsloo
53 replies
1 month ago
Never use this people
I am very unhappy with the service I received. I asked Nelia to cancel my VUM policy, but up until today I have not received any confirmation that the policy has been cancelled. I have also tried contacting her for the past two days by email and other means, but I received no response. Yesterday the debit order still went off my bank account, and because of this I now have to pay unnecessary bank charges. This could have been avoided if the cancellation request was handled properly and confirmed. I took out the policy through Nelia, with VUM as the underwriters, and expected proper communication and service. Unfortunately, I received no feedback, no update, and no assistance. I would appreciate urgent confirmation that my policy has been cancelled and an explanation for the lack of communication. The broker is from innovation wealth
0 replies
1 month ago
There comunication skills is bacd
I am very unhappy with the service I received. I asked Nelia to cancel my VUM policy, but up until today I have not received any confirmation that the policy has been cancelled. I have also tried contacting her for the past two days by email and other means, but I received no response. Yesterday the debit order still went off my bank account, and because of this I now have to pay unnecessary bank charges. This could have been avoided if the cancellation request was handled properly and confirmed. I took out the policy through Nelia, with VUM as the underwriters, and expected proper communication and service. Unfortunately, I received no feedback, no update, and no assistance. I would appreciate urgent confirmation that my policy has been cancelled and an explanation for the lack of communication.
0 replies
2 months ago
No help from sales or customer care
I am very disappointed with the service I have received from Netstar. I have been trying since Thursday to sign up and arrange for my tracker installation in my vehicle (scheduled for 23 February 2023), but I have received no proper assistance from the call centre or customer care team. It is now Monday and I still have no feedback, no confirmation, and no proper support. I have made multiple attempts to get help, but no one seems willing to assist or provide clear information. This has caused unnecessary frustration and delays. I expected much better service and communication from a company of this size and reputation. I hope someone from management contacts me urgently to resolve this matter. Very disappointing experience.
583 replies
2 months ago
Never trust tracker customer care
You said: Un happy customer as the call center inform if i do the application online i will get 2 month for free and i did it on via whatsapp but it give error when try arrange the fitment now i was enform as the agent help me because there system give error there will not give me the 2 month ChatGPT said: Here is a strong but professional complaint you can use: Subject: Complaint Regarding False Promotion and System Error Dear Sir/Madam, I am extremely unhappy with the service I have received. I was informed by your call centre that if I completed my application online, I would receive 2 months free. I followed the instructions and completed the application via WhatsApp as advised. However, when I tried to arrange the fitment, your system gave an error. I then contacted your agent for assistance. I was told that because the agent had to help me due to the system error, I will now not qualify for the 2 months free promotion. This is completely unfair. The error was on your system, not on my side. I followed the process exactly as instructed, and I should not be penalised because of a technical problem on your end. I request that you honour the 2 months free promotion as originally promised. Please resolve this matter urgently. Kind regards,
106 replies
2 months ago
Bad customer service
I am extremely disappointed with Tracker’s service. My broker referred me as a new customer, and I was assured I would receive a call within 24 hours to arrange the installation. It has now been much longer, and I have still not been contacted. This is unacceptable for a new customer, and I expect immediate action. Please contact me without any further delay to arrange the installation.
53 replies
Review Distribution
5 Star
1 (1.1235955056179776%)
4 Star
1 (1.1235955056179776%)
3 Star
1 (1.1235955056179776%)
2 Star
0 (0%)
1 Star
86 (96.62921348314607%)