VI
VUM Insurance
Claimed Business
VI
AI Review Summary
Based on recent customer reviews, VUM Insurance receives overwhelmingly negative feedback centred on poor communication, unreachable phone lines, and prolonged claims processes. Customers in the e-hailing and taxi sectors report extended vehicle downtime, loss of income, and a lack of transparency around claim assessments and payouts. Premium debits continue even when service is absent, deepening frustration. Some customers also cite unresponsive brokers. On the positive side, a few clients praise the swift emergency response and commend individual sales consultants like Moleboheng for being available, patient, and delivering world-class service.
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
-67
Recommended: Unlikely
Review Distribution
2.1|11 Reviews
May '25 - Apr '26
5(27.3%)
4(0%)
3(0%)
2(0%)
1(72.7%)
5(27.3%)
4(0%)
3(0%)
2(0%)
1(72.7%)
Frequently Asked Questions About VUM Insurance
Based on recent customer reviews, VUM Insurance receives overwhelmingly negative feedback centred on poor communication, unreachable phone lines, and prolonged claims processes. Customers in the e-hailing and taxi sectors report extended vehicle downtime, loss of income, and a lack of transparency around claim assessments and payouts. Premium debits continue even when service is absent, deepening frustration. Some customers also cite unresponsive brokers. On the positive side, a few clients praise the swift emergency response and commend individual sales consultants like Moleboheng for being available, patient, and delivering world-class service.
VUM Insurance has a TrustIndex of 0 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked VUM Insurance across 66 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceWK
Willem K
1 reviews | Active since Jan 2020
11 Mar 2026, 11:25
Never use this people
I am very unhappy with the service I received. I asked Nelia to cancel my VUM policy, but up until today I have not received any confirmation that the policy has been cancelled. I have also tried contacting her for the past two days by email and other means, but I received no response. Yesterday the debit order still went off my bank account, and because of this I now have to pay unnecessary bank charges. This could have been avoided if the cancellation request was handled properly and confirmed. I took out the policy through Nelia, with VUM as the underwriters, and expected proper communication and service. Unfortunately, I received no feedback, no update, and no assistance. I would appreciate urgent confirmation that my policy has been cancelled and an explanation for the lack of communication. The broker is from innovation wealth
Helpful (0)
|Replies (0)WK
Willem K
1 reviews | Active since Jan 2020
11 Mar 2026, 11:25
Never use this people
I am very unhappy with the service I received. I asked Nelia to cancel my VUM policy, but up until today I have not received any confirmation that the policy has been cancelled. I have also tried contacting her for the past two days by email and other means, but I received no response. Yesterday the debit order still went off my bank account, and because of this I now have to pay unnecessary bank charges. This could have been avoided if the cancellation request was handled properly and confirmed. I took out the policy through Nelia, with VUM as the underwriters, and expected proper communication and service. Unfortunately, I received no feedback, no update, and no assistance. I would appreciate urgent confirmation that my policy has been cancelled and an explanation for the lack of communication. The broker is from innovation wealth
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Replies (0)PM
Patience M
1 reviews | Active since Jan 2020
7 Feb 2026, 22:14
VUM Insurance’s excellent service👌
VUM insurance is the best. My driver had an accident on the 6th of Jan in the middle of the night. I called Vum & they sent 1st help immediately to go and assist my driver. They towed the car and Vum has been communicating with me regarding all the steps since my car is a write off. On the 4th of Feb I signed the final documents & I’m now waiting for them to pay a settlement amount to my bank.
Helpful (0)
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Patience M
1 reviews | Active since Jan 2020
7 Feb 2026, 22:14
VUM Insurance’s excellent service👌
VUM insurance is the best. My driver had an accident on the 6th of Jan in the middle of the night. I called Vum & they sent 1st help immediately to go and assist my driver. They towed the car and Vum has been communicating with me regarding all the steps since my car is a write off. On the 4th of Feb I signed the final documents & I’m now waiting for them to pay a settlement amount to my bank.
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Evodia A
1 reviews | Active since Jan 2020
5 Feb 2026, 06:29
Very bad insurance company
Very bad services. They are not reachable, no one answes your call I have been trying to call for the past three days to log a claim but no one answers the phone, no one replies to emails but I've been debited every single month. I called the emergency services because i was out of options, when they asked for my policy number they couldn't find it. How you dealing with ehailing and the lives of people but you are unreachable. This a very, very bad insurance company. I was sold i lie and now my so called broker is not even reachable. Please do better.
Helpful (0)
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Evodia A
1 reviews | Active since Jan 2020
5 Feb 2026, 06:29
Very bad insurance company
Very bad services. They are not reachable, no one answes your call I have been trying to call for the past three days to log a claim but no one answers the phone, no one replies to emails but I've been debited every single month. I called the emergency services because i was out of options, when they asked for my policy number they couldn't find it. How you dealing with ehailing and the lives of people but you are unreachable. This a very, very bad insurance company. I was sold i lie and now my so called broker is not even reachable. Please do better.
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Replies (0)JP
Jacky P
1 reviews | Active since Jan 2020
29 Jan 2026, 15:43
Worst insurance
Worst insurer ever - Vum does not take our business serious - vehicle at panel shop since 8th December 2025 to date , the panel beater is waiting for parts . Not sure if we are dealing with an insurance company or s**** yard , worst service while we lose income.
Helpful (0)
|Replies (0)JP
Jacky P
1 reviews | Active since Jan 2020
29 Jan 2026, 15:43
Worst insurance
Worst insurer ever - Vum does not take our business serious - vehicle at panel shop since 8th December 2025 to date , the panel beater is waiting for parts . Not sure if we are dealing with an insurance company or s**** yard , worst service while we lose income.
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Replies (0)J
Jerry
1 reviews | Active since Jan 2020
29 Oct 2025, 06:44
VUM INSURANCE POOR TREATMENT OF CLAIMANTS
VUM Insurance declined my claim for daily expenses, which is part of my cover on my taxi comprehensive policy. My taxi is covered by VUM as my insurer and Standard Bank as the broker. On the 7th of October, my taxi was involved in an accident, and it took VUM more than 20 days to authorize a cash offer. When I submitted the second part of the claim, the daily expenses they refused to pay it, claiming that my monthly premiums were 3 days later. For the 20 days that I lost income while I was waiting for VUM to authorize the repairs, they offered the cash offer without any transparency on how they arrived at the figure or if it was economical to repair the taxi or not. The assessor's report was kept secret until now. I had so much faith in VUM, and I'm left disappointed. JP Mndawe
Helpful (0)
|Replies (0)J
Jerry
1 reviews | Active since Jan 2020
29 Oct 2025, 06:44
VUM INSURANCE POOR TREATMENT OF CLAIMANTS
VUM Insurance declined my claim for daily expenses, which is part of my cover on my taxi comprehensive policy. My taxi is covered by VUM as my insurer and Standard Bank as the broker. On the 7th of October, my taxi was involved in an accident, and it took VUM more than 20 days to authorize a cash offer. When I submitted the second part of the claim, the daily expenses they refused to pay it, claiming that my monthly premiums were 3 days later. For the 20 days that I lost income while I was waiting for VUM to authorize the repairs, they offered the cash offer without any transparency on how they arrived at the figure or if it was economical to repair the taxi or not. The assessor's report was kept secret until now. I had so much faith in VUM, and I'm left disappointed. JP Mndawe
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Mike O
1 reviews | Active since Jan 2020
3 Jul 2025, 10:52
Terrible customer service from VUM INSURANCE
VUM Insurance has terrible customer "service", & works with an equally nonchalant broker: VERVE Financial Solutions. Both these companies treat their customers very poorly from a service perspective. They do not respond to customer queries unless one constantly follows up, and they increase monthly premiums often without informing customers why. I am looking for an alternative insurer. I don't pay money to companies that couldn't care less.
Helpful (0)
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Mike O
1 reviews | Active since Jan 2020
3 Jul 2025, 10:52
Terrible customer service from VUM INSURANCE
VUM Insurance has terrible customer "service", & works with an equally nonchalant broker: VERVE Financial Solutions. Both these companies treat their customers very poorly from a service perspective. They do not respond to customer queries unless one constantly follows up, and they increase monthly premiums often without informing customers why. I am looking for an alternative insurer. I don't pay money to companies that couldn't care less.
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Replies (0)PG
Phila G
1 reviews | Active since Jan 2020
19 Jun 2025, 09:03
Vum insurance is the worst ever
Good morning hello Peter it's me again Phila since last time I wrote a review on your side about Vum insurance not wanting to fix my car and coming with unnecessary reasons and inconsistent on my claim and which you also specify they are not registered with your data and still again now they haven't fixed my car they are putting unnecessary charges and I'm still struggling to get my car fixed which now I have no source of income for full three months because of them I was hoping that one day you might assist or help me in resolving my case
Helpful (0)
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Phila G
1 reviews | Active since Jan 2020
19 Jun 2025, 09:03
Vum insurance is the worst ever
Good morning hello Peter it's me again Phila since last time I wrote a review on your side about Vum insurance not wanting to fix my car and coming with unnecessary reasons and inconsistent on my claim and which you also specify they are not registered with your data and still again now they haven't fixed my car they are putting unnecessary charges and I'm still struggling to get my car fixed which now I have no source of income for full three months because of them I was hoping that one day you might assist or help me in resolving my case
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Replies (0)