Metershack

I having a problem of metershack ,they're just taking money from us for water and electricity and we can't access our meter at all ,they're telling me the meters are not accessible which is not I don't understand at all. We are just buying the electricity and water only via banking without seeing our meters and they only contact about the low balance on messages without even seeing the meter . They have been *****ing for long now. Under which agent here in SA who is not allowing owners nd tenants to see the meters? So far I have bought it through bank for R1800 but I can't see the units I'm purchasing, how is that possible.. This is a ******* company who is *****ing from people.. I'm desperately need help. Everyone is complaining in the complex except the one family which they have connections with metershack and I'm doubting if they're also buying the water and electricity