The Meter Shack
Claimed Business
|4.5|8 Reviews (last 12 months)|This business does not respond to reviews
The Meter Shack
Claimed Business
|4.5
8 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, The Meter Shack receives strong praise for its customer service consultants, with customers consistently mentioning agents by name such as Maev, Charlene, Devon, Juliet and Leslie for their patience, professionalism and willingness to assist after hours. A recurring theme is appreciation for clear explanations and prompt query resolution on prepaid utility matters. However, frustrations surface around payment allocation delays, reconnection processes, perceived high billing and a system described as not user friendly, which can sour the experience during urgent situations.
Review Distribution
4.5|8 Reviews
Sep '25 - Aug '26
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
Lydia M
1 reviews | Active since Sept 2022
21 Apr 2026, 10:21
Great Customer Service
Maev is great customer service consultant. Always offering detailed feedback that is constructive and helpful. Adding enormous value to the Metershack and the overall experience of reporting queries to the Metershack.
Helpful (0)
|Replies (0)LM
Lydia M
1 reviews | Active since Sept 2022
21 Apr 2026, 10:21
Great Customer Service
Maev is great customer service consultant. Always offering detailed feedback that is constructive and helpful. Adding enormous value to the Metershack and the overall experience of reporting queries to the Metershack.
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Replies (0)JB
Justine B
1 reviews | Active since Mar 2023
7 Apr 2026, 13:07
Horandius treatment lack of customer service and being human
I have made a payment and used the immediate payment option in order for the payment to reflect immediately tell why I am being told that my payment will only reflect tomorrow they are refusing to reconnect me until the system allocates the payment is this how people have to suffer to get reconnection from the rude staff at the meter shack as per their instructions reconnection is done below R200 when u request to chat to an agent after hours they r able to allocate the payment but during working hours they cannot It has been 3 hours the balance still reflects the same
Helpful (0)
|Replies (0)JB
Justine B
1 reviews | Active since Mar 2023
7 Apr 2026, 13:07
Horandius treatment lack of customer service and being human
I have made a payment and used the immediate payment option in order for the payment to reflect immediately tell why I am being told that my payment will only reflect tomorrow they are refusing to reconnect me until the system allocates the payment is this how people have to suffer to get reconnection from the rude staff at the meter shack as per their instructions reconnection is done below R200 when u request to chat to an agent after hours they r able to allocate the payment but during working hours they cannot It has been 3 hours the balance still reflects the same
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Replies (0)LM
Lydia M
1 reviews | Active since Sept 2022
26 Mar 2026, 14:14
Maev is good customer service agent and the Metershack seem to have improved
Over the years, I have experienced ongoing difficulties with Metershack, particularly with what I found to be excessively high billing and queries that were not handled in a professional or efficient manner. As someone who is not very technically inclined, it has often been challenging for me to reach out and effectively communicate my concerns. However, I am pleased to note that there has been a significant improvement. Today, I sent a WhatsApp message that was somewhat vague, as I struggled to clearly articulate my query. Despite this, Maev, a customer service agent, took the time to patiently engage with me until he fully understood the issue. I sincerely appreciate the effort he made to explain the matter in a way that I could understand, as well as his professionalism and patience throughout the interaction. My query was successfully resolved, and I am satisfied with the outcome. Maev’s service reflects a notable improvement in the overall customer experience at Metershack.
Helpful (0)
|Replies (0)LM
Lydia M
1 reviews | Active since Sept 2022
26 Mar 2026, 14:14
Maev is good customer service agent and the Metershack seem to have improved
Over the years, I have experienced ongoing difficulties with Metershack, particularly with what I found to be excessively high billing and queries that were not handled in a professional or efficient manner. As someone who is not very technically inclined, it has often been challenging for me to reach out and effectively communicate my concerns. However, I am pleased to note that there has been a significant improvement. Today, I sent a WhatsApp message that was somewhat vague, as I struggled to clearly articulate my query. Despite this, Maev, a customer service agent, took the time to patiently engage with me until he fully understood the issue. I sincerely appreciate the effort he made to explain the matter in a way that I could understand, as well as his professionalism and patience throughout the interaction. My query was successfully resolved, and I am satisfied with the outcome. Maev’s service reflects a notable improvement in the overall customer experience at Metershack.
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Rozanne H
1 reviews | Active since Feb 2026
10 Feb 2026, 10:50
Loading Electricity
Hi my review is about the consultant Juliet, she was very helpful and knowledgeable and was able to sort out my enquiry. This new system is not user friendly at all however I appreciate the consultants assistance on this matter.
Helpful (0)
|Replies (0)RH
Rozanne H
1 reviews | Active since Feb 2026
10 Feb 2026, 10:50
Loading Electricity
Hi my review is about the consultant Juliet, she was very helpful and knowledgeable and was able to sort out my enquiry. This new system is not user friendly at all however I appreciate the consultants assistance on this matter.
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Replies (0)TM
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Charlene N
1 reviews | Active since Oct 2023
4 Nov 2025, 18:12
Awesome agent
Leslie is the BEST Technical agent ever!! He assisted me after hours without any problems or hesitation. Thanks Leslie!!!
Helpful (0)
|Replies (0)CN
Charlene N
1 reviews | Active since Oct 2023
4 Nov 2025, 18:12
Awesome agent
Leslie is the BEST Technical agent ever!! He assisted me after hours without any problems or hesitation. Thanks Leslie!!!
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