LM
Lydia M
Active since Sep 2022
12
Reviews
0
Industries
Reviews
12 reviews22 months ago
1st for Women handled my claim very well
1st for Women handled my claim very well. All the customer service agents that called me were very professional and helpful. It was easy to claim, the app makes life so much easier. I loved the whole experience of being assisted by 1st For Women.
53 replies
30 months ago
The worst service and unfair billing
On the 6th November 2023, around 08:12 I phoned the Telkom Customer Care to report that my account has been suspended, but I have paid for my account. On the 1st November Telkom debited my account and the payment showed successful from my side. So the Customer Service Agent asked me to forward my bank statement to documents-tm@telkom.co.za of which I did. I was informed that I will receive feedback after 24hours. On the 7th November, I phoned Telkom again at 11:56am because I had not received feedback and this time my number was not going when trying to call it. I explained my grievance to the Customer Service Agent. She put me on hold for 20min claiming that their system is slow and that she cannot find my details. I held the line and she eventually said she cannot assist me and that I must call my bank to contact Telkom and confirm that the debit order was successful. I told her that I have sent my banking statement which shows that the debit order went through. I asked for her and she was her name Amanda. I requested that I will not hang up the line until someone assist me because I really need to use my number for job hunting purposes. She put me on hold again for 20mins. Thereafter, a guy spoke on the line and said his name was Mandla or something and that he is the Team Leader of Agents at Telkom. I again expressed that I want my account to be checked and allocate my debit order. He also asked me to call my bank to call Telkom to confirm debit order successful. I again explained that I have already called the bank the previous day and was advise to send my service provider my bank statement as proof. He then put me on hold, but didn’t mute. I could hear him and his other colleagues laughing and giggle discussing my case. 20 minutes later I was told by this Team Leader that he cannot help me and I requested to be transferred to the billing or accounts department. He responded that He is the billing and Accounts agent. That led to an argument and I asked him his name, he changed from Mandla to Neo. I told him that I want the recording of our call since I have been on the line for over 1h20min and still was not assisted. The call took over 1hour 40 minutes and I still was not assisted. My account is still blocked and I am unable to get hold of Telkom today. This is so frustrating and unprofessional. Telkom has lately been putting my account on Suspension for weeks. The Customer Care agent even swore at me yesterday whilst we were arguing that I am not happy with Telkom’s services. I am wondering how is it that when I miss a payment Telkom can see that within a day, but it has been 8 days now and my account is suspended because they cannot locate my payment. I am appalled that the Customer Care Agents can lie about their names and even bluntly tell customers that they cannot and will not assist them. I am still waiting for my account to be sorted and have not received any feedback from Telkom after logging a query yesterday regarding this matter.
0 replies
31 months ago
Great Customer Service
I received great customer service. Bernedette Julies was the agent that assisted me. She was very professional and patiently answered all my questions regarding cellphone insurance.
131 replies
31 months ago
Great Customer Service
I received great customer service from Bernedette Julies. I called in to get cellphone insurance and she spoke well, answered all my questions without sounding irritated. She was patient and willing to assist.
0 replies
31 months ago
Chicken Licken Witkoppen Incorrect order.
Chicken Licken on Witkoppen Road - today, 8th October 2023 at 20:58 I ordered 2 hot wings snack at the Fly-thru, the waiter was Thobile. I repeated my order thrice and still got the wrong order. I ordered 2 hot wings snack boxes. The drive through took longer than usual. Literally waited over 10min on the drive through. By the time I got my order I was frustrated. I drove all the to my place in Centurion. When I got home I found that I was given tiny little burgers/slyders instead. With no chips. The waiter got my order wrong. This is frustrating, disappointing and such a waste of money. These slyders taste horrible, not fresh, no chips. Basically that’s my money down the drain.
0 replies
35 months ago
DO NOT RECOMMEND WOODWIND ESTATE AT ALL
If I could I would rate this Raudev Development at Woodwind Estate a huge -0. The management lacks humanity and integrity. I have been waiting for my deposit for over two weeks now and they seem not interested and returning my deposit. I have stayed at their development Woodwind Estate in Centurion. I was sent an email last month to vacate their premises immediately because I did not have money for rent due to unemployment. I left their premises with no place to go to and expected my deposit to be paid immediately, but until now I am still waiting for my deposit.
0 replies
35 months ago
THE WORST DEVELOPMENT - RAUDEV
If I could I would rate this Raudev Development -0. The management lacks humanity and integrity. I have been waiting for my deposit for over two weeks now and they seem not interested and returning my deposit. I have stayed at their development Woodwind Estate in Centurion. I was sent an email last month to vacate their premises immediately because I did not have money for rent due to unemployment. I left their premises with no place to go to and expected my deposit to be paid immediately, but until now I am still waiting for my deposit.
0 replies
41 months ago
Worst metering system and over billing me for nothing
In September 2021 I moved to Woodwind Estate. My electricity bill was about R400. By December 2021 I was paying R700. In March 2022, my bill escalated to R1200. When I complained I was told that I was being charged a sewage rate of R283 plus water. Which was not communicated to me before hand. I have been going back and forth with Metershack regarding over-billing me. I even logged a complaint with NERSA. I live only with daughter (7) and have never had to pay so much for electricity only. Raudev is charging us R269 for sewage and water which means my bill with Metershack was supposed to have decreased. Instead each time, each month my bill keeps increasing. I’m currently paying over R1200pm for electricity alone. I’m unemployed and always use my gas stove to save electricity, but nothing decreases. Even during load-shedding my meter still runs. You will never see R0 on my statement. I have become a target of abuse by The Metershack because they believe I executed a petition against them around May 2022. The petition was done by all tenants, not just me. I have asked around about 30 tenants and non of them pay above R700 for Electricity. When I quest The CEO Andre he has told me to my face that I will never find proof that they are overcharging and laughed on my face. Can someone please help me report The Metershack. Suggest any organization that can help.
132 replies
42 months ago
Worst Metering system ever
This is by far the worst Meter system I have ever come across. The high billing is too much. Even during load shedding the meter continues to run.
132 replies
43 months ago
Satisfied Santam Client
Santam has the best customer service. The call centre agents are professionals and very helpful.
133 replies
Review Distribution
5 Star
3 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (75%)