Bad service

I needed help with this company to remove me from Debt review, i joined in December 2023 and i've been dealing with Lakheni who never responds to my follow up emails, i really don't understand how this works, i can't be treated like this while i paid R6900 for a service. I am starting to think that this company is a *****. No explaining as to why my case is taking this long. I've had 2 court dates and i'm sure their response will come with another court date