Panel Station I am Unable to reedem my points to vouchers Please help. !!

I have been with Panel station since 10 September 2018 and recently they updated their platform, For weeks I was not able to log in to my account and was getting told my account was terminated, after a few emails that was sorted out due to some techinical problem they had, I understood as these things can happen. But regarding my points, after months of waiting for my points to be credited, I am now unable to redeem my points for vouchers, as the OTP pin never gets sent to my number, Panel station say on their site that one should wait up approximatley 4 to 8 weeks for points to be creditited, I understand with all the changes and possibly some technical issues things can get delayed, bit not to be able to cash out what is die to me, after MONTHS of being patient and waiting, I find this rather unfair. I took my personal time and diligently completed surveys, to get the rewards due to me, and now I am unable to redeem what is due to me is very unfair, and unprofessional on the Panel station side. I have emaild and posted on their facebook site only to get no response. Iam asking politiely that Panelstation can help me to redeem what is due to me. I currently have 22500 points I want to redeem for vouchers and 11400 points in review. Please Panel station help me to redeem my points for vouchers.