Irresponsible and unprofessional agency

We moved in almost a week and we can't get a entry code On the day of the move the guy wasn't there to give us the keys even though we notified him about the move, it was frustrating He promised to bring the cable to connect the WiFi, a week later he still hasn't come He never answers calls or respond to messages or messages It's as if once they get your money they don't bother to do anything further