Pavilion Hotel
1.8|25 reviews
HM
Hishaam M
1 reviews | Active since Member
07 Jan 2023, 21:28
DISGRACEFUL AND APPALLING SERVICE
This hotel has really dropped in standard drastically since the last time I was here in 2019.A complete joke and disgrace.I have lost respect for this hotel.Shocking Service..There is No more Safe to keep your belongings secure,DSTV channels stopped working,Also My room was not made after i put the Make Up My Room Sign Up,and when i complained, they try to make it,as if it was my fault.There is also one arrogant guy working at reception who was quite abrupt rude,and embarrassing the way he spoke to me, but the highlight was,They made me pay R500 for unintentionally spilling Ice Tea on the bed sheets,like its not human, for someone to spill something by mistake.Sorry to say,Unless they raise their standards,and also talk to their hotel guests with respect, then they should shut down this place,or get new owners....Hardly any friendly staff members in that Place!!!
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Replies (132)Pavilion Hotel's replyOfficial
14 Jan 2023, 11:09Good day Mr Hishaam,
Thank you for taking the time to send through this valued review.
It is this time of reviews that help us to improve on our standards at The Pavilion Hotel.
We will certainly address the staff as these are not the normal standards here at The Pavilion Hotel.
With regards to the linen this is normal hotel procedure that a guest will need to pay for damages to the hotel linen and this linen was given to you after you had paid for it.
Best Regards,
Deshni
Thank you for taking the time to send through this valued review.
It is this time of reviews that help us to improve on our standards at The Pavilion Hotel.
We will certainly address the staff as these are not the normal standards here at The Pavilion Hotel.
With regards to the linen this is normal hotel procedure that a guest will need to pay for damages to the hotel linen and this linen was given to you after you had paid for it.
Best Regards,
Deshni
Best regards,
Pavilion Hotel's reply14 Jan 2023, 11:09
Official
Good day Mr Hishaam,
Thank you for taking the time to send through this valued review.
It is this time of reviews that help us to improve on our standards at The Pavilion Hotel.
We will certainly address the staff as these are not the normal standards here at The Pavilion Hotel.
With regards to the linen this is normal hotel procedure that a guest will need to pay for damages to the hotel linen and this linen was given to you after you had paid for it.
Best Regards,
Deshni
Thank you for taking the time to send through this valued review.
It is this time of reviews that help us to improve on our standards at The Pavilion Hotel.
We will certainly address the staff as these are not the normal standards here at The Pavilion Hotel.
With regards to the linen this is normal hotel procedure that a guest will need to pay for damages to the hotel linen and this linen was given to you after you had paid for it.
Best Regards,
Deshni
Best regards,