Disappointing customer experience

Dear Pavilion Shopping Center Management,

I am writting to formally express my disappointment regarding a customer experience I had at Game store yesterday.

I visited Pavilion to attend a banking matter. While in the parking area, I came accross a Game trolley that was lying there decided to use it. After completing my banking errands, I decided to quickly visit Game to purchase a pencil case for my son. Unfortunately, I could not find what i was looking for and exited the store 16:15 .

As i was leaving the store a female security approached me and instructed me to leave the trolley behind, stating that i had not made any purchases at Game. As a result, I was forced to carry my heavy bag on my sholder and walk around the mall in search of another trolley that did not belong to Game.

This experience was both shocking and confusing to me. There were several trolleys available in the trolley bay , The situation caused inconvenience and discomfort.

I would appreciate clarity on wheather this is an official Game store policy or a rule enforced by Pavilion Shopping Center Management. I have never experienced such treatment before in any Mall, and it did not make sense under the circumstances.

I am extremely disappointed with the way this situation was handled. I trust it will be adressed to prevent similar incidents from happening to other customers.

Thank you