ENTER AT YOUR OWN RISK!

Not safe to shop here, should you get ******, go to SAPS, their cameras are not for customer safety, from my experience. It's a good thing Durban has more shopping options than this deteriorating place. You and your family, and your belongings are not safe here.

On 5 July 2025, at approximately 14:45, my family and I entered Ackerman’s Pavilion to shop.

We purchased one item for my daughter. By approximately 15:00, I was standing in line to pay when my wife approached me and informed me that her cellphone, a Samsung Galaxy A16 5G, had just been pickpocketed from her black backpack.

We immediately reported the incident to the store manager, Mala Chetty. She responded that she was busy attending to another customer who had also just been ****** inside the store. She was indifferent to our concerns and did not promptly assist us with reviewing the CCTV footage or requesting that security close the store to apprehend the *****.

While we waited for her to respond, another customer was ****** in the same store, yet still, no action was taken by the store manager to call security or alert the mall control room for immediate investigation.

It is my firm belief that, had the store manager acted swiftly and responsibly, we could have recovered our ****** property, and another customer would likely not have been victimized.

The apparent incompetence and inaction of the store manager resulted in multiple thefts occurring on the same day, with no immediate recourse offered to customers other than advising us to report the theft to the South African Police Service (SAPS).

Consequently, we reported the matter at SAPS Westville under reference number IR 05/07/2025, and the ****** cell phone has been blacklisted at Vodacom ITC.