Know your protocols and communicate

I went to the mall on Thursday after fetching my kids from school to get a few things and run a few errands. On our way out my younger son needed to go to the toilet , he told us and left the Woolworths bag he was carrying on the floor while we were at the station. After the whole issue with the card not reading as always at Pavillion my parking ticket is ALWAYS not readable.this time there was atleast an attendant at the machine to help. After that drama with the ticket we hurried out leaving the Woolworths bag on the floor as none of us noticed it. We hurried home as I was in pain from all the walking and needed my pills and to rest, got home and did that while my husband unpacked, they asked about the Woolworths packets but it was too late by this time. Friday while waiting for my kids to come out from school ,I called the control to ask about my Woolworths bag,if anyone had dropped it off, which they advised me it was left at entrance 9. I rushed back with my kids after school drove around in circles looking for entrance 9 . Eventually found it walked to the security office and was met with a gentleman that says he was the manager, he walks me towards the toilets to tell me that he had thrown the food away because the protocol is not to keep food for long because they have no fridge. Why walk me away from your office and towards the toilet,he said the control room was there incase I wanted more information and for privacy but we never got to this control room. I was mad, you made me drive all this way to tell me this could they not have called me, he said the control didn’t know , but they knew my bag was left there how do they not know protocols and how long consumables are kept before being discarded. I told him to take me to the bins as I will take the food it’s in a Woolworths bag and give it away,how do you throw away 3 fresh chickens,2 Pattie’s and 1 dozen rolls with the Woolworths bag? We walked to the bins and he lifted a packet saying it’s not here ,when he threw it away there wasn’t anything in the bin, so that means it’s at the bottom,he said no it won’t be there . He apologised but kept repeating everything I was saying. Well spoken and neatly dressed that much I’ll give him.could control room not call me back after informing him I was on my way and him telling them he discarded my things, he said when he asked they said I was already on my way, how do you know on my way from where and my means of travel could of been a uber or a taxi, make me come all the way for nothing. I battled to get around with my existing ailment ,to be walked around in vain to the bins and toilet only to be told of protocol. My till slip was in the bag could they not have gotten my details from the store and contacted to inform me of my bag being found? Why doesn’t the control room know of the protocols regarding consumables, they knew my parcel was found though? Why wasn’t I called back by control room and told it was discarded as protocol with food stuff?why was I walked to the toilet for privacy and told I was being taken to the control room for privacy and incase I wanted to ask more questions why wasn’t I taken there then? Pavillion you could of done so much better instead of your manager offering to buy me another Woolworths bag , and its contents?