The Point Hotel Mossel Bay Disappointment

We have a reservation for 13h00 now its 8min to 14h00. We've been here since 12h30. Feeling very irritable. Not the kind of sweet x-mas memory that you want for a Xmas and the food, well... Spending more time trying to cut through the meat than eating it. It felt like we were just in time for the left overs. Waitresses not keeping your table clean. Your plates, classes and serviates just piled up. So much for a apparently 4 star hotel. A very dissapointed X-mas lunch that goes with a horrible year as well. Thanx The Point hotel. Very disappointing!!!