No feedback. Definitely not what I would call best practice.

Good afternoon

To be expecting feed back maybe I was asking for a bit much. No feedback. Definitely not what I would call best practice. If you are providing a service to the community you need to do better.

LEADING BY EXAMPLE The Pool Team is the leading swimming pool supplies retailer, stocking the best products and giving professional advice and service.

I have taken my pump to Dowerglen . Pump bought on 17th December. They cannot tell me when the supplier will collect or when I will get it back. This is unacceptable.

Good day, let me find out with the team and please note that the Suppliers closed earlier and opened later than us. Let me investigate with the team.

I only took the pump in today. The manageress said the supplier might come this week to collect. You need to give a better answer than a maybe. She also suggested I take the pump home and reinstall it so they can send a technician out to fix it. Unfortunately this doesn't work for me as there is nobody at home . We are all at work. Regards John

Yes, the Supplier will only be able to collect this week to do a repair and will have feedback from them once they are done with the pool pump. That is the procedure we have with the supplier.

You cannot just say this week. The supplier can then fetch Friday and then asses and maybe return the following Friday. I must sit with out a pump for 2 weeks. A pump that is not even a month old. With this weather a pool standing is bound to go green. If the shoe was on the other foot I bet you wouldn't accept the answer given.

Waiting in anticipation for feed back which is something as a customer I should not need to ask for.