JS
John S
Active since Jul 2016
4
Reviews
0
Industries
Reviews
4 reviews3 months ago
No feedback. Definitely not what I would call best practice.
Good afternoon To be expecting feed back maybe I was asking for a bit much. No feedback. Definitely not what I would call best practice. If you are providing a service to the community you need to do better. LEADING BY EXAMPLE The Pool Team is the leading swimming pool supplies retailer, stocking the best products and giving professional advice and service. I have taken my pump to Dowerglen . Pump bought on 17th December. They cannot tell me when the supplier will collect or when I will get it back. This is unacceptable. Good day, let me find out with the team and please note that the Suppliers closed earlier and opened later than us. Let me investigate with the team. I only took the pump in today. The manageress said the supplier might come this week to collect. You need to give a better answer than a maybe. She also suggested I take the pump home and reinstall it so they can send a technician out to fix it. Unfortunately this doesn't work for me as there is nobody at home . We are all at work. Regards John Yes, the Supplier will only be able to collect this week to do a repair and will have feedback from them once they are done with the pool pump. That is the procedure we have with the supplier. You cannot just say this week. The supplier can then fetch Friday and then asses and maybe return the following Friday. I must sit with out a pump for 2 weeks. A pump that is not even a month old. With this weather a pool standing is bound to go green. If the shoe was on the other foot I bet you wouldn't accept the answer given. Waiting in anticipation for feed back which is something as a customer I should not need to ask for.
0 replies
4 months ago
Unacceptable service
Good afternoon. I visited your store on Saturday. I phoned to check if I could bring my decoder to be assest and asked if it could not be fixed could I by another one. The lady told yes. When I arrived 30 minutes later I was told there is no stock . Kanye had the ordasity to tell me I didn't tell her which decoder I was looking for. Working at a service center you should be providing the service and asking the questions. This Lady should not be dealing with customers with an attitude like she has. I will much rather stream than deal with incompetency. Nobody could tell me when the stock would arrive. I wouldn't be surprised in the future if that Multichoice will no longer be a choice. Upset customer for now anyway.
0 replies
112 months ago
Discovery servicegoing down the tubes.
<p>Good day.</p> <p>This is now the 2nd time I am emailing can you please supply the service that I am paying for.</p> <p>Sent: 16 January 2017 08:10 AM Your reference number is: ********** 139</p> <p>This is now the third time I am emailing can you please supply the service that I am paying for</p> <p>Sent: 27 January 2017 12:58 PM Your reference number is: ********** 331</p> <p>This is now the 4th time I am emailing can you please supply the service that I am paying for</p> <p> Sent: 08 February 2017 09:00 AM Your reference number is: ********** 846</p> <p> </p>
112 replies
119 months ago
You don’t even deserve 1 star as never mind terrible your service it is non existent .
<p>You don’t even deserve 1 star as never mind terrible your service it is non existent .</p> <p>After receiving a missed call from (011) ********** . I tried calling them back from Friday morning to Tuesday morning at least 20 times .With caller ID it showed the call was from Telkom Mobile. I checked on the web for another no (011) ********** /9 still no answer . I went into the store dilled the no let it ring and asked the lady behind the counter what the no for the store was she confirmed with me it was the no I had dilled. So I asked her why she is not answering the call her answer to me is it does not ring. The more I tried to exsplain to Unati the lady behind the counter there must be some thing wrong with there lines the more she just said it does not ring.</p> <p>This was at 10 this morning and gess what the lines still do not get answered.</p> <p> </p> <p> </p>
53 replies
Review Distribution
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1 Star
4 (100%)