poor service delivery and attitude from printroom

Roowe recently opened new premises in umbilo and we hired printroom in gail street umbilo to do our signage for the shop and we did pay them in full but it took us 3weeks for the feedback to come back to us and our shop was already open and they had told us that it was going to take a few days to be sorted out,Colin who is the owner of the place had a bad bad attitude when we tried to do a follow up on what was going on,he claimed he has been calling us to schedule for a meeting to come sort the signs out at the office but he never phoned at all because when we asked him which number he phoned, he said he couldn't find the number,and after 3 weeks of trying to make them come to put the signage they came with the wrong staff which was not even nice at all and when we explained to them how we wanted it to be done again they were so rude and had a bad attitude on top of delaying with the signs and waiting for us to do a follow up on them. Only when Colin the owner came today to the shop and the meeting was from 8 to 9 he waited for 5 minutes and when we got there he had a bad attitude,so rude and was very arrogant,this is the first and the last time especially after paying a full amoun