Horrible, horrible service

Horrible, horrible experience with this company. I ordered a custom T-shirt using their design tool and paid for the quick delivery. When I couldn't open the link on the confirmation email to view my order, I tried calling them. The first 3 times, they transferred me and the call dropped. The 4th time, I told the person not to transfer me and stay on the call. They then told me they don't have a design attached to my order (which I did using their online tool), and that they can't see my payment on their system (despite a payment confirmation from payfast). Clearly my order was not even started yet, and by that time the delivery date was long gone, and this was specifically ordered in time for someone's birthday. I sent them the proof of payment, and asked them to cancel my order. Still no response from them, and they never answer their emails. I'm pretty sure I got ****med.