TQ
The quarter apartments - cape town
Unclaimed Business
TQ
The quarter apartments - cape town
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
-100Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
2|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(100%)
1(0%)
5(0%)
4(0%)
3(0%)
2(100%)
1(0%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJF
Jose F
1 reviews | Active since Jan 2020
22 Oct 2025, 19:36
Not a bad place to stay just don't pay a holding deposit.
I booked to stay there on 23 September. They demanded a R2000 holding deposit from me, which got withdrawn immediately out of my account. Its now a month later and I have still not received my deposit bank. This is totally unacceptable!!!!!!!!!!
Helpful (0)
|Replies (0)JF
Jose F
1 reviews | Active since Jan 2020
22 Oct 2025, 19:36
Not a bad place to stay just don't pay a holding deposit.
I booked to stay there on 23 September. They demanded a R2000 holding deposit from me, which got withdrawn immediately out of my account. Its now a month later and I have still not received my deposit bank. This is totally unacceptable!!!!!!!!!!
0
Replies (0)HC
Helen C
1 reviews | Active since Jan 2020
18 Feb 2025, 12:24
One star is being too kind
I booked a short stay at The Quarter Apartments for my daughter and her two guests from the UK. If you are considering making a booking here take my advice – avoid this place like the plague. Picture, if you will, a woman with anxiety issues and two international guests who had never been to Cape Town before being told, at 11.30pm, that they were being evicted because the international guest committed the heinous crime of lighting a cigarette on the balcony. I hasten to add that at no time were we advised either by The Quarter Apartments team or Booking.Com of the ridiculous No Smoking policy – wherever else we have stayed in South Africa smoking on the balcony has been perfectly acceptable. But not at this authoritarian building where the hapless trio were ordered to leave the building until, at the intervention of my son-in-law, they were allowed to stay in the apartment for one night, with the provision that they did not leave their room or turn on any lights - prisoners in the apartment we had paid for in full. What impression does this give international visitors of our country? A more in-depth look at the apartment block’s rules and regulations which were NOT highlighted on the Booking.com website reveals that some people in the block can, in fact, smoke on the balcony while overseas visitors are treated like ****. Unacceptable **************. SMOKING POLICY • Smoking of marujana is strictly forbidden in all the apartments OR on the balconies by residents. They will be asked to leave the building. • Smoking of cigarettes is not allowed for short term rentals.
Helpful (0)
|Replies (0)HC
Helen C
1 reviews | Active since Jan 2020
18 Feb 2025, 12:24
One star is being too kind
I booked a short stay at The Quarter Apartments for my daughter and her two guests from the UK. If you are considering making a booking here take my advice – avoid this place like the plague. Picture, if you will, a woman with anxiety issues and two international guests who had never been to Cape Town before being told, at 11.30pm, that they were being evicted because the international guest committed the heinous crime of lighting a cigarette on the balcony. I hasten to add that at no time were we advised either by The Quarter Apartments team or Booking.Com of the ridiculous No Smoking policy – wherever else we have stayed in South Africa smoking on the balcony has been perfectly acceptable. But not at this authoritarian building where the hapless trio were ordered to leave the building until, at the intervention of my son-in-law, they were allowed to stay in the apartment for one night, with the provision that they did not leave their room or turn on any lights - prisoners in the apartment we had paid for in full. What impression does this give international visitors of our country? A more in-depth look at the apartment block’s rules and regulations which were NOT highlighted on the Booking.com website reveals that some people in the block can, in fact, smoke on the balcony while overseas visitors are treated like ****. Unacceptable **************. SMOKING POLICY • Smoking of marujana is strictly forbidden in all the apartments OR on the balconies by residents. They will be asked to leave the building. • Smoking of cigarettes is not allowed for short term rentals.
0
Replies (0)BM
Boitshoko M
1 reviews | Active since Jan 2020
17 Nov 2022, 20:10
Poor customer service -
What a terrible experience of trying to get a refund from the quarter apartments -in Cape Town . I made a reservation on Sunday evening and cancelled the reservation on Monday morning, within 24 hours as my travel dates had changed. The money was deducted from my account in Monday morning . I was entitled to a full refund. I communicated about the cancellation and wanted to find out when I would get my refund. It was said to me I would get my refund within 7-10 working days. I waited and waited ! No communication nothing. After 10 days I followed up and it was story after story. I was told the refund was staged and I must provide them with my account numbers and cvv . I refused to provide my cvv as I found it strange. I provided them the account number details. It’s week 4 and I still have not received my refund of R3.4k . When I call I get no assistance . I’m so inconvenienced by their poor customer service. I fail to understand why I have to beg and plead to receive my money back. It’s appalling ! I’m such a dissatisfied customer. I will never book that accommodation ever again.
Helpful (0)
|Replies (0)BM
Boitshoko M
1 reviews | Active since Jan 2020
17 Nov 2022, 20:10
Poor customer service -
What a terrible experience of trying to get a refund from the quarter apartments -in Cape Town . I made a reservation on Sunday evening and cancelled the reservation on Monday morning, within 24 hours as my travel dates had changed. The money was deducted from my account in Monday morning . I was entitled to a full refund. I communicated about the cancellation and wanted to find out when I would get my refund. It was said to me I would get my refund within 7-10 working days. I waited and waited ! No communication nothing. After 10 days I followed up and it was story after story. I was told the refund was staged and I must provide them with my account numbers and cvv . I refused to provide my cvv as I found it strange. I provided them the account number details. It’s week 4 and I still have not received my refund of R3.4k . When I call I get no assistance . I’m so inconvenienced by their poor customer service. I fail to understand why I have to beg and plead to receive my money back. It’s appalling ! I’m such a dissatisfied customer. I will never book that accommodation ever again.
0
Replies (0)