Above and beyond service.

I would like to start this review by saying I do not know the owners, nor have I been asked to write this review.

After reading all the reviews online I have realised we as consumers always complain when something goes wrong but seldom praise when we receive great service. In our experience over the last 4 years, The Real Pet co has always been awesome, definitely our go to for quality pet food. We have always received our orders, most times before the ETA. I would also like to highlight that they have even helped me with a donation made to Cat Rescue PE. When one of their Royal Canine Babycat products were low in stock and caused a delay, they added extras to my donation to make up for it. I was so impressed and would like others to know about this.

Another example is when our 1 year old cat died from heart failure and I changed foods as we got a new kitten. The team at Real Pet co sent a lovely condolence card and a toy for our new kitten. This was way above and beyond what they had to do. This is the kind of service I will keep returning for.

Small businesses will never meet the quick turn around times of larger corporations but that does not mean they aren't trying their best. I personally will continue to buy from this company as I love the products they stock, the team is super professional with keeping me updated on my orders and they delivered to my door which is super convenient for me.