Shocking Quality

I made a huge mistake spending R600 on a headset from you. I specifically asked and you assured me that it had a good quality microphone.

It was supposedly JBL according to the box, but there's no way that was the case. They were so expensive, and it was truly the worst quality microphone I've ever used. I couldn't believe how bad it was, it was as useful as a paperweight. 😭 I could have bought something much better elsewhere.

I desperately needed this for work today, and tried to return it in a panic.

I had to send a driver to return it, but wound up sending it to the wrong Repair Desk (Cedar Square) because your branch isn't on Google Maps. As such, I couldn't even contact you. Hence, using this platform to provide you with feedback.

I asked the driver to take it to the other store, but it seems that the Cedar branch just accepted the product. I have no idea why.

So, now it's gone and I've wasted R600 as well as additional Uber fees on nothing.

It's my fault for getting confused on the return address, but I wouldn't have been in this position if you weren't dishonest about the brand and quality in the first place. I trusted you.

Don't tell customers you are selling them quality brands when it's overpriced, low-quality knockoff items. It will ruin your business in the long run.