Big disappointment at The Secret Tea Garden, Fourways

We were 2 adults and 3 children for brunch/lunch. Both adults and one child got wrong orders, one adult for her drink and an adult and one child for the food. This after the waiter had written down the orders. We waited very long for our orders.

Four of us were finished eating while one adult was still waiting for her food. We had reminded the waiter more than once that she is still waiting. Then he arrived there with the wrong food. She waited MORE than an hour for the right food. Every time the waiter came to collect empty plates, we reminded him that she is still waiting. The restaurant was not busy. It was a Saturday morning. We arrived there at around 11h30.

Although the waiter had written down our orders, but he STILL made errors. We also saw other people sending back their food.

We asked for our bill twice. After waiting for a very long time, we got up. At the cashier the bill was ready. On our bill the incorrect orders were also included, the manager did put a line through them and deducted it manually. We asked to see the manager and told her what a big disappointment this experience was. She said that she was very sorry and that they will handle it internally.

We will never, never ever go back there.

We cannot name and blame the waiter, because he did not even introduce himself to us. He also did not have a nametag. He did not even say he was sorry for letting us wait or for the wrong drink/food.

www.thesecretteagarden.co.za Tel.no. 010 880 8604