Damages remote

Subject: Formal Complaint – Remote Damaged After Service

Dear Nichole and Craig,

On 15 September 2025, I visited your shop in Little Falls to have an additional remote made for my staff. While there, I was advised that the battery in my existing remote needed replacement. I agreed, and your team proceeded to open the remote and replace the battery.

Before leaving, I paid for the service and the extra remote. However, upon returning to my shop, I discovered that my original remote no longer works. This is extremely concerning, as it was working perfectly before your staff opened it.

When I brought this to your attention, you refused to take responsibility, stating you did not know why it was not working, and instead suggested I buy a new remote. This is unacceptable. My remote was fully functional prior to your intervention, and it stopped working only after your staff handled it.

I am requesting that you take responsibility for the damage caused and either:

1. Repair my original remote at no additional cost, or

2. Replace it with a new remote at your expense.

If this matter is not resolved, I will have no choice but to escalate the complaint further.

I trust you will treat this matter with urgency and fairness