Smart Idea Group: Leasing printers nightmare

Since lockdown started, the Smart Idea Groupo has been hounding me for a payment they claim we never made. We have established with them and agreed that there was no such payment outstanding. They have subsequently deducted double and triple the debit orders in as many months. This is not the beginning of the problems with these thieves. Right at the start of the contractual arrangement they sold us the fact that we would own our printer outright at the end of the terms. We signed the document that stated as much and a few days later received another to sign. That second contract stated that we would pay 5k a month for 6 years and still not own the printer that costs 120K. The explanation we received was that because we were a start-up that Pansolutions/Smart Idea Group couldn't get funding for us the normal way and had to outsource those funds. We took it as a learning curve and forgot about it. For many years we have tried to get the Smart Idea Group to take back their printer which was underutilised and brand new, they refused and rather wanted to sign us onto another contract for a smaller machine for a longer-term. We refused this as they only presented this as an option in the final year of our agreement. Throughout the term of the contract we requested our machine to be serviced as that was part of the contract. The machine still prints poorly and is of no use to us. Every time they come out they try to fix it and never do. They don't know how to connect the automatic counter and reporting to Macs, and make it our problem to solve. To anyone ever looking to buy or rent a printer from these fraudsters, please don't, rather save yourself the headaches, the time and money and go to a local printer to get your stuff done. I hope they learn from this and that the authorities get a whiff of it as this "industry" needs to be heavily regulated and The Smart Idea Group to close down for good.