TS
The Sneaker Shack - Sneaker Laundry Harvest Place
Unclaimed Business
TS
The Sneaker Shack - Sneaker Laundry Harvest Place
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Retail
#53NPS Score
0Unlikely
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
LYN M
1 reviews | Active since Jan 2020
12 Jan 2026, 11:55
Shame on you Sneaker Shack
My sneakers have been damaged at Sneaker Shack Waterfall corner. I was on holiday in Gauteng at our holiday home in Waterfall estate. We did a 5km hike in mud and my nephew took all our sneakers to the Waterfall Sneaker Shack for cleaning. Firstly, the shoes were returned dirty. Secondly, when packing to return home, I observed both shoes had the soles serverly damaged. There's no sole left. I called, then sent an email. Response is very slow. I waited days. Today after being polite, and being patient I received an email stating that they definitely did not damage the shoes. This is a pair of shoes that has not even a thread out, or the inner soles showing usage. A shoe that I walked all over with, with no under soles?? In the mud, hpw then eould i have had any grip. Why and how does one even walk without any soles? Think logically in your investigation that you say you did. Im on holiday why would I even have damaged shoes when I could buy any type of sneakers i want. Why would I go through all this trouble as if I need to claim money from a business. As if I have nothing better to do in my life. Don't insult me Sneaker Shack. Shame on you. You would rather doubt a customer than see what the facts are. I have sent many pictures showing what the outer and inner looks like. Its more than evident this pair of sneakers was not damaged. You should most certainly look into your staff. I have tried calling, no answer and the email states we will offer you R650 for the soles!! What nonsense...!!!! Such an establishment casting a slur on innocent people. Own up to your poor customer care, your lack of professional and tardiness. My sneakers were not damaged. Your staff damaged my sneakers.
Helpful (0)
|Replies (0)LM
LYN M
1 reviews | Active since Jan 2020
12 Jan 2026, 11:55
Shame on you Sneaker Shack
My sneakers have been damaged at Sneaker Shack Waterfall corner. I was on holiday in Gauteng at our holiday home in Waterfall estate. We did a 5km hike in mud and my nephew took all our sneakers to the Waterfall Sneaker Shack for cleaning. Firstly, the shoes were returned dirty. Secondly, when packing to return home, I observed both shoes had the soles serverly damaged. There's no sole left. I called, then sent an email. Response is very slow. I waited days. Today after being polite, and being patient I received an email stating that they definitely did not damage the shoes. This is a pair of shoes that has not even a thread out, or the inner soles showing usage. A shoe that I walked all over with, with no under soles?? In the mud, hpw then eould i have had any grip. Why and how does one even walk without any soles? Think logically in your investigation that you say you did. Im on holiday why would I even have damaged shoes when I could buy any type of sneakers i want. Why would I go through all this trouble as if I need to claim money from a business. As if I have nothing better to do in my life. Don't insult me Sneaker Shack. Shame on you. You would rather doubt a customer than see what the facts are. I have sent many pictures showing what the outer and inner looks like. Its more than evident this pair of sneakers was not damaged. You should most certainly look into your staff. I have tried calling, no answer and the email states we will offer you R650 for the soles!! What nonsense...!!!! Such an establishment casting a slur on innocent people. Own up to your poor customer care, your lack of professional and tardiness. My sneakers were not damaged. Your staff damaged my sneakers.
0
Replies (0)DJ
Dane J
1 reviews | Active since Jan 2020
27 Sept 2024, 08:51
DISGUSTING QUALITY OF SERVICE
Absolute most disgusting quality of shoe cleaning i have every experienced, shoes are ADIDAS Stan Smith's. Completely ruined the shoes. Paid R280.00 for their premium service and got S*** back. Disgusting, DO NOT TAKE YOUR SHOES THERE
Helpful (0)
|Replies (0)DJ
Dane J
1 reviews | Active since Jan 2020
27 Sept 2024, 08:51
DISGUSTING QUALITY OF SERVICE
Absolute most disgusting quality of shoe cleaning i have every experienced, shoes are ADIDAS Stan Smith's. Completely ruined the shoes. Paid R280.00 for their premium service and got S*** back. Disgusting, DO NOT TAKE YOUR SHOES THERE
0
Replies (0)