LM
LYN M
Active since Jan 2012
29
Reviews
0
Industries
Reviews
29 reviews3 months ago
Shame on you Sneaker Shack
My sneakers have been damaged at Sneaker Shack Waterfall corner. I was on holiday in Gauteng at our holiday home in Waterfall estate. We did a 5km hike in mud and my nephew took all our sneakers to the Waterfall Sneaker Shack for cleaning. Firstly, the shoes were returned dirty. Secondly, when packing to return home, I observed both shoes had the soles serverly damaged. There's no sole left. I called, then sent an email. Response is very slow. I waited days. Today after being polite, and being patient I received an email stating that they definitely did not damage the shoes. This is a pair of shoes that has not even a thread out, or the inner soles showing usage. A shoe that I walked all over with, with no under soles?? In the mud, hpw then eould i have had any grip. Why and how does one even walk without any soles? Think logically in your investigation that you say you did. Im on holiday why would I even have damaged shoes when I could buy any type of sneakers i want. Why would I go through all this trouble as if I need to claim money from a business. As if I have nothing better to do in my life. Don't insult me Sneaker Shack. Shame on you. You would rather doubt a customer than see what the facts are. I have sent many pictures showing what the outer and inner looks like. Its more than evident this pair of sneakers was not damaged. You should most certainly look into your staff. I have tried calling, no answer and the email states we will offer you R650 for the soles!! What nonsense...!!!! Such an establishment casting a slur on innocent people. Own up to your poor customer care, your lack of professional and tardiness. My sneakers were not damaged. Your staff damaged my sneakers.
0 replies
4 months ago
Sage Business Cloud Disgusting Service
My business has been a Sage Pastel user for almost 20 years. We used Express 19. Not a single issue in all those years. We mafe the decision to convert to Sage Business Cloud because of the great feature of having access anywhere. We only did the conversion on Friday 12th December 2025. I worked on Sunday a little and there on Monday when we log on, there's an outage on the site. So entire of Monday I patiently waited. Tuesday was a holiday so I log in again and still not resolved. So I called the Customer care at 8: 03am. Spoke to the agent who was pleasant. She assured me they are working on it etc. Later on the day after I sent an email through my log in was successful. To my utter dismay, the situation was going to progressively worsen. While navigating the product I see that im unable to send out statements and I called again. This time is was transferred to ant 4 people and then I not an agent uncover what the issue was. The person who did the conversion or added details in , left my payment plan as a free trial. So I paid for this plan so assuming this would be the end of the issue. Unfortunately it was the beginning of another unsolved mystery that is still unresolved at 7am 19 December 2025. I still cannot send statements from the Customer statement run. All the data does not even appear in the preview. But in the statement report everything is there. It's like a giant mystery to the agents. I was assured that I would get a call yesterday morning. No call from that agent. Then the lady who has been calling called. I told her. She said they would escalate it. Still no feedback until close of business yesterday. So then I sent an email after 4pm. Stating my disappointment. I get a call after that email to another agent at 5:02pm!!!!! And now I must work with a new agent, explain the entire issue to about tge 8th person and after 5pm. Gaving spent over 2 hours the previous day on 1 call. That's apart from the other 30mins here and there. This is absolutely unacceptable. The agents are ill equipped. Stay away from Sage Business Cloud. I do regret the conversion. My account capturing is all on hold due to this neglect of resolution. Some other than a call centre agent needs to call me. Im exhausted and im going on holiday and have to drag this with me. And certainly not after I send an email to call me then with no communication the entire day yesterday. You've dropped the ball Sage SA.
53 replies
51 months ago
Service failure
I've been an ABSA account holder for the pass 35 years or so. Since the inception of the use of the debit card at a POS, I have used this facility. Never have i been so upset with ABSA like lately. Their customer service in comparison is definitely on the decline.. only to my dismay, i am still awaiting any notification that my DEBIT card has expired. Yet they have the time to send SMS's and other promotions for loans etc and nothing about my new card being available for me. I have a Premium account and other Saving accounts. maybe its time i change my banking institution. this is the reason i moved my business account away from ABSA. Maybe its time to do the same with the rest of my accounts after all the embarrassing experiences lately. i need my card and i am not going to stand in any queues waiting at customer services especially during this time of the pandemic.
106 replies
83 months ago
Tsogo Sun False adverting Website **** us
<p>If there is a zero star then its a 0. After a traumatising incident of being stranded because of false adverting and a GM who treated my family with such disdain and lies, i went the route of using the Tsogo Sun customer care to assist. On Monday almost a week since my emial and amomst 3 weeks since the incident I have received not a single response from anyone even though this is apparently been escalated. Maybe they are hiding from the false advertising, or the GM of Gold Reef Hotel is just lying as he did that fateful day. Our money has not been refunded as he assured us it would by the next day at lunch. not forgetting the dump that we were given as a suite. Tsogo Sun, shame on you. that weekend was a tragic weekend and a brand like yours that i trust has not only failed me it has shown us blatant disregard and someone needs to answer for this. *** is not to call me. He is the reason for all of this. Makes me wonder if his treatment of Guests on a certain criteria. Having to resort to this platform is only after i realised that nothing has been done since my initial complaint at all. How absolutely tragic. A hogwash website that assures guests of so much more and we were denied that experience after paying in full. we have stayed a many Tsogo Sun hotels and i never thought this is woud ever be the conduct but then again its indication of the management of the Hotel in question again. Escalation, the definition of which has lost meaning and value. Stop lying to guest and give us what we paid for or don't advertise as you do!</p>
56 replies
95 months ago
Telkom Service deplorable yet again
Firstly, we have a business line with Telkom which hasn't been working for a few months and they can't fix it. So i'm paying for no service line. Then we were moving in the same building to a different unit. A telkom agent named Tyler told us to email through on a company letterhead details etc and they will come through. that was on the 12 June. today 19 a week later not even a reply from telkom. when we call them, the lady there says we have to phone through and get this sorted out so they can set up a date. i did so and the voice prompt doesn't want to accept the telephone number even though i put it in. So i get online to do it on their website. i complete the entire form and at the end after submit . the response is my mail cannot be sent the service of that email is full. where will their lack of service delivery end? please assist. we are losing our business and cannot earn an income like this as customers can't get hold of us. this is just wrong and unacceptable. i have given telkom a few options before just complaining.
53 replies
100 months ago
Liars and Never rely on them ever!!!! DO NOT BE FOOLED
I logged a hellopeter last week on defy and got a dismal lie which i believed up till today gave them a chance for over 5 days and that someone from their brand team will contact me. i recevied an sms that my call has been logged from their website and to date my fridge has not been attended to.Should i now still be patience which this lying and deceitful company who treats their customers with disdain, lies and not an ounce of respect. shame on you, Defy. you have created a name that you no longer uphold. NEVER EVER RELY ON DEFY and like i said we will spread the word to everyone who will listen and people do listen.i am now not waiting for any agent or service person to call me. i want a manger of their services or whichever department and no one else. how will they feel with a fridge that doesnt work for over a wee****!
0 replies
102 months ago
Dismal service yet again!!!
Yesterday I received an email about my Virgin Active account being in arrears of R77 for my 9 year old son. Upon quering this with Virgin active i find that Vitality has changed my benefit for my son as well. When we signed this contract we had signed because the kids under 18 for vitality members are free at gym till 18. today i call the vitality number to query and get no response even from the voice prompt has problems!!! wake up Discovery..when will you achieve the so called image you advertise. Vitality is always being change without proper channels of communication to disadvantage of trusting clients who value Discovery and its service that we PAY for. i hae called 2 times and cant get pass the voice promts as it tells my information that i am entering correctly in not valid. Can someone who has the manner to deal with this please contact me and not just a call centre agent who are mostly ill advised as we know from previous list of Discovery issues.
0 replies
102 months ago
Thievish Tactics
Today, 6 December 2017 i received an email at 14:45 stating that my Virgin Active Gym membership is in arrears of R77 for my son who is 9.. I immediately dialed the 0860 number at 14:46 as i was shocked that my son who is 9 has to pay . we are Discovery members and our contract was with the kids free till 18. I was on for 8mins 51 secs, placed on hold by the first person, then answered by a second placed on hold and transferred or something to a 3rd!!!!!! having to explain all 3 times over again and then for the 3rd person to behave as if she was doing me a favour. i asked her to have some call me within 30mins who can explain intelligently the reason behind the unexplained arrears and why i wasn't communicated of the changes. it is now 15:46 no one has called. yet again Virgin Active behaves unethically, Someone needs to answer why I'm being charged as arrears for a bill that i haven't been made aware of or signed for. this is thievish behavior on the part of a company that professes to be so efficient. I do not want to talk to any ill advised call centre agent . this is outragiously disappointing. Their email of arrears was sent out and my response cant be handled with urgency. Shocking disregard for clients. Just another example of the big companies exploiting clients. I know the calls are recorded ..listen to it and can you truly answer that the agent Nalebi handled the call has she should have. She pretended not to hear me!!! Disgusting!!
0 replies
120 months ago
Spur at Chatsworth..Keep it up!
<p>We visited the new Spur at the Chatsworth centre for the second time and were delighted with the great service, well served food of the restuarant and excellent service from our waitor, EJ. </p> <p>The kids play area was also very clean and well managed by the attendant there. please keep up the outstanding standard and we will again drive pass the Spur in my suburb to visit the one at the Chatsworth centre. We were there on Thursday, 2 June 2016 between 12 and 2pm.</p> <p> </p>
53 replies
120 months ago
Discovery Failure Again...
<p>After suspending our medical aid last month without prior notice and not due to lack of funds but merely paper work..and all this after 14 years of being a loyal member . After my husband spent time on calls the matter was rectified and they acknowledged their error. This month my husband processsed and EFT 2 days ago. today he see that Discovery Health has withdrawn an amount from his account with no consent granted to them and now they have double our memebership fees and refuse to refund the money until we have our bank statement and can only have somecall us tomorrow morning. Such thievish behavior. Who gives them the right to just go into someones account and litterally help themselves!! this is illegal and now we have to wait for them to decide when to refund our money! yet when the funds were not paid the found it very convenient and with just blantant disregard for my families well being to suspend our memebrship. No care for their members!!! and no one is prepared to assist. we do not want a call centre person who read of a script calling us. this isnt that sort of matter. Mangers there hide behind the voices of the call centre agents. I want someone in Mangement to call who is prepared to assist and resolve this issue. Shame on Discovery yet again. If i had to list the issues with Discovery this past year already the executive team would hang their heads in shame....Dont window dress ..Discovery!!!!</p>
106 replies
Review Distribution
5 Star
6 (20.689655172413794%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
15 (51.724137931034484%)
1 Star
8 (27.586206896551722%)