Since 9 July when I ...

Since 9 July when I received message via emaiI that my pillow is on its way....NO delivery yet... I can't get hold of the company...bought an expensive pillow...send emails to their support address and left messages on office line....NO response.... It was an expensive pillow... just want feedback but NO luck I keep ob receiving emails to review but can't review because since 9 July NO delivery and not on their way to del8ver