Ridiculous Customer Service

If there were a zero rating, I would give to this company. I also bought a Ready-made store from Sinalo Jongola, which comes with this company's merchandise. I have never in my life experienced such rudeness unprovoked. It looks like the people hate..hate.. hate doing this business which I don't understand why they are doing it anyway. I am approaching them because I was provided the merchandise when I bought the Readymadestore. I also blame Sinalo because why is he loading the store with their products when he knows this is how they treat customers? I cannot even get my store off the ground because I had a lot of questions and could not get answers for them.