The Tax Shop Paarl

The Tax Shop Paarl

To: The Tax Shop, Paarl Branch Subject: Formal Complaint Regarding Unauthorized Tax Return Submission I am writing to formally express my concerns and dissatisfaction with the recent handling of my tax affairs by your office. In 2023, I engaged with your consultant regarding assistance with my taxes. Unfortunately, the consultant did not provide the necessary support and failed to return my calls despite multiple requests. Consequently, I did not accept the quotation provided as no work was completed on my behalf. Earlier this year, I was contacted by Celia, who insisted that I pay an outstanding invoice. I refused this request because no work had been performed on my account, and I had not accepted any quotation. Despite this, Celia insisted that I owed a penalty to SARS and proceeded to file my 2024 tax returns without my authorization or agreement. I am extremely concerned and frustrated by this unauthorized action. I did not give Celia or any representative of The Tax Shop permission to submit my tax returns for 2024. This action was taken without my consent and against my express wishes. I request an immediate review and resolution of this matter. Specifically, I seek the following actions: A thorough investigation into the unauthorized submission of my 2024 tax returns. An official explanation and documentation of the actions taken by Celia. A formal withdrawal of any unauthorized submissions made on my behalf. Confirmation that no charges or penalties have been or will be app**** to my account due to this situation. Please treat this matter with the urgency it requires. I expect a prompt response outlining the steps you will take to rectify this issue. Thank you for your attention to this matter. I look forward to your swift resolution. Thank you