TT
The Tea Merchant
Unclaimed Business
TT
Performance(last 12 months):
Ranked In Retail
#53NPS Score
0Unlikely
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Simba M
1 reviews | Active since Jan 2020
24 Sept 2017, 11:56
Retail outlet refusal to deal with refund request
My wife and I mistakenly bought same teas at different times. I returned with receipt and clingwrap seals intact within 24hours but they refused to do refund relying on a policy that's not written on my receipt. Asked me to call an inaccessible head office. Dismissive Attitude.
Helpful (0)
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Simba M
1 reviews | Active since Jan 2020
24 Sept 2017, 11:56
Retail outlet refusal to deal with refund request
My wife and I mistakenly bought same teas at different times. I returned with receipt and clingwrap seals intact within 24hours but they refused to do refund relying on a policy that's not written on my receipt. Asked me to call an inaccessible head office. Dismissive Attitude.
0
Replies (0)SM
Stephen M
1 reviews | Active since Jan 2020
30 May 2016, 05:19
Over Charge
<p>Went to refill two of my loose tea tins at clearwater branch, believing that the refill price was suppose to be R50 per tin refill as it has always been.</p> <p>However when i got there they said they dont refill the tins and charged me full price as if i was buying new teas. I loved buying my teas from the tea merchant however sadly seems now i wont be able to as pricing for refills is unjustifiable.</p>
Helpful (0)
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Stephen M
1 reviews | Active since Jan 2020
30 May 2016, 05:19
Over Charge
<p>Went to refill two of my loose tea tins at clearwater branch, believing that the refill price was suppose to be R50 per tin refill as it has always been.</p> <p>However when i got there they said they dont refill the tins and charged me full price as if i was buying new teas. I loved buying my teas from the tea merchant however sadly seems now i wont be able to as pricing for refills is unjustifiable.</p>
0
Replies (0)CK
Cheyenne K
1 reviews | Active since Jan 2020
6 Jun 2015, 12:05
Fantastic Service!
Went to the Tea Merchant for the first time today in Bryanston shopping center and was served by a lady called Pamela. I have never met a shop assistant with so much positive attitude, she was friendly, helpful, willing, kind. We asked to see a lot of teas and never was there an issue. She always had a smile on her face, she advised us on what she thought was good, how to store it etc. It really is very rare to come across assistance such as Pamela's! Every other shop assistant needs to go learn a thing or two! Thank you for making us want to come back to the shop Pamela!
Helpful (0)
|Replies (0)CK
Cheyenne K
1 reviews | Active since Jan 2020
6 Jun 2015, 12:05
Fantastic Service!
Went to the Tea Merchant for the first time today in Bryanston shopping center and was served by a lady called Pamela. I have never met a shop assistant with so much positive attitude, she was friendly, helpful, willing, kind. We asked to see a lot of teas and never was there an issue. She always had a smile on her face, she advised us on what she thought was good, how to store it etc. It really is very rare to come across assistance such as Pamela's! Every other shop assistant needs to go learn a thing or two! Thank you for making us want to come back to the shop Pamela!
0
Replies (0)