CK
Cheyenne K
Active since Oct 2013
5
Reviews
0
Industries
Reviews
5 reviews60 months ago
NEGLIGENT, IDIOTIC, TERRIBLE CUSTOMER SERVICE!
SHOCKING SERVICE!! Spent a fortune at MrP and needed to exchange an item. They didn't have the right size so refunded me with a voucher. I asked numerous times if I can use it online, and THREE people confirmed I can. Upon receiving the voucher I noticed they gave me over R15 shortfall. After spending over 45min with them trying to sort it out they advised it is the system and they cannot rectify it. They tried calling customer care but it was after 5pm. They told me to contact them and they'll sort the issue out. After sending TWO emails over a period of over two weeks and receiving NO RESPONSE. I tried using the voucher in the mean time only to find out I couldn't... I finally got hold of them and they advised that 1. The voucher can only be used in store 2. I must go back to the branch coz they will give me the right amount (no shortfall). Since covid I refuse to go out unless HAVE TO.. I spent 45min that day questioning my shortfall. They couldn't do anything.. Now they expected me to return, due to their negligence and stupidity?? Finally HO issued me with an online voucher with the correct amount.. During this time I had another big, shop waiting, however the longer I took, the more things were becoming out of stock and so I was losing my order slowly. I then finalised order and used this online voucher, only to be told NO CREDIT. I then queried and was told "oh they cancelled the voucher"... What the f**I for!?? Now I must wait again and they haven't even had the decency to give me a reason or respond for that matter... YOUR TARDINESS IS DISGUSTING AND YOUR CUSTOMER SERVICE IS APPALLING!!
53 replies
123 months ago
THIS COMPANY IS A SCAM
My mother ordered a customized hoodie from them, to surprise me in May 2015. In December 2015 she finally told me about it as she had not received the parcel. I then took over the fight from her. Since December until now (March 2016) I have not received the parcel (after them sending what apparently is the third reprint) I requested a refund and they said it has been processed. However, they cannot give me proof but instead blame my banking institution. I contacted them (my bank) and they have no knowledge of the funds. <br> <br> I am absolutely appaulled by the service or lack thereof that I have received from them (together with DHL, the courier company they use) as neither of them were very helpful. Teechips escalations and complaints email address sends automatic generic emails as no matter how much I complain or what it's about, they send me the exact same email. I could be speaking about their mother and I'd likely get the same reply. <br> <br> I would like my money back, otherwise I will open a case of theft as well a fraud, even if we are in different countries.
0 replies
126 months ago
Disappointed
Told that we have to now pay for tapioca and Grass Jelly in our original milk tea. Asked since when, they said 4 months (nationwide) Funny as I went to fourways a month ago and I was never informed about this... My disappointment is why would I order a plain milk tea? I can make that at home. Why get rid of the one that includes all and has a standard price... <br> <br> Secondly, I always ask without ice, we ordered 5. Apparently they confused mine with my dad's, my dad's was WARM. How is that possible? Even when I order w/out ice, they're meant to still make it with ice and then remove it when they put it in the cup, therefore, why is it warm? <br> <br> Am so disappointed. I have been a loyal customer since they started and now I've actually been put off!
0 replies
129 months ago
Spectacular customer service
Came to try Chicken Tyme for the first time, we placed our order, my boyfriend asked for the half chicken, he had mistakenly said he'd like two legs (as I could choose what I wanted with my quarter chicken) Susan was very willing to make the half chicken 2 x legs quarters. Her attitude was remarkable, she was friendly and smiling. Willing to make sure us as customers were satisfied, we certainly were! Well Done Susan, there aren't many in your position who have such a vibrant attitude! Definitely worth the acknowledgement
75 replies
132 months ago
Fantastic Service!
Went to the Tea Merchant for the first time today in Bryanston shopping center and was served by a lady called Pamela. I have never met a shop assistant with so much positive attitude, she was friendly, helpful, willing, kind. We asked to see a lot of teas and never was there an issue. She always had a smile on her face, she advised us on what she thought was good, how to store it etc. It really is very rare to come across assistance such as Pamela's! Every other shop assistant needs to go learn a thing or two! Thank you for making us want to come back to the shop Pamela!
0 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (40%)
1 Star
1 (20%)