Poor customer service and unprofessional staff

I wanted to do a gel soak off. I arrived at 14h20 on a Sunday afternoon within business hours as the operating hours of the door and online states 15h00 closure. The receptionist refused to offer the service because the nail techs were leaving at 14h25. I was literally turned away and she suggested I go to another branch. This was unprofessional and unacceptable. Very poor service. Another client was even complaining about the service she had received.