Poor service

Such poor service. Pat soaked my hands in super hot sanitiser for an hour and kept on saying I must put my hands back into the hot sanitizer. After I kept complaining then only she put acetone. Her colleagues kept on laughing as if it was a joke. My fingers are so red, hard, dry and cracked, I even took pictures. I reported this to the lady at reception and she didn’t even apologize she kept making excuses that they poured sanitiser by mistake. The most humiliating part is hearing the staff laugh rather than apologise. I would appreciate a call from the owner.