TT
The Twelve Apostles Hotel And Spa
Unclaimed Business
TT
The Twelve Apostles Hotel And Spa
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
100
Recommended: Very Likely
Review Distribution
3|2 Reviews
Jun '25 - May '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About The Twelve Apostles Hotel And Spa
The Twelve Apostles Hotel And Spa has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked The Twelve Apostles Hotel And Spa across 26 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRM
Rui M
1 reviews | Active since Jan 2020
9 Dec 2025, 09:41
EXCELLENT STAY
We had an absolutely fantastic time during our weekend stay at the 12 Apostles Hotel. From the moment we arrived, we felt warmly welcomed and exceptionally well taken care of. The team assisted us with valet parking, handled our luggage seamlessly, and made the check-in process effortless. On our first evening, we decided to go to Camps Bay for dinner — a choice we later wished we had reconsidered. Thankfully, we were transported safely and comfortably by JJ throughout our stay. He took us to Camps Bay, the Waterfront, and back, and he was an absolute delight — professional, friendly, and truly outstanding. The following evening, we dined at the Azure Restaurant, and it turned out to be the highlight of our trip. I am on a very specific diet, and the chef prepared a customised dish for me that easily deserves a 12/10. It was one of the best meals I’ve had in a very long time, and I immediately regretted not dining at the hotel on the first night as well. Our waiter for dinner, Theo, provided exceptional service. He took our requests perfectly and ensured our experience was flawless from start to finish. We also appreciated the thoughtful check-ins from Pius, the Experience Manager, who made sure everything met our expectations throughout our stay. Despite the windy weather, we even managed to enjoy the pool area, which is surprisingly well sheltered and a lovely spot to relax. Overall, our stay was exceptional on every level — from the service and food to the attention to detail. We left feeling cared for and truly impressed. We can’t wait to return!
Helpful (0)
|Replies (0)RM
Rui M
1 reviews | Active since Jan 2020
9 Dec 2025, 09:41
EXCELLENT STAY
We had an absolutely fantastic time during our weekend stay at the 12 Apostles Hotel. From the moment we arrived, we felt warmly welcomed and exceptionally well taken care of. The team assisted us with valet parking, handled our luggage seamlessly, and made the check-in process effortless. On our first evening, we decided to go to Camps Bay for dinner — a choice we later wished we had reconsidered. Thankfully, we were transported safely and comfortably by JJ throughout our stay. He took us to Camps Bay, the Waterfront, and back, and he was an absolute delight — professional, friendly, and truly outstanding. The following evening, we dined at the Azure Restaurant, and it turned out to be the highlight of our trip. I am on a very specific diet, and the chef prepared a customised dish for me that easily deserves a 12/10. It was one of the best meals I’ve had in a very long time, and I immediately regretted not dining at the hotel on the first night as well. Our waiter for dinner, Theo, provided exceptional service. He took our requests perfectly and ensured our experience was flawless from start to finish. We also appreciated the thoughtful check-ins from Pius, the Experience Manager, who made sure everything met our expectations throughout our stay. Despite the windy weather, we even managed to enjoy the pool area, which is surprisingly well sheltered and a lovely spot to relax. Overall, our stay was exceptional on every level — from the service and food to the attention to detail. We left feeling cared for and truly impressed. We can’t wait to return!
0
Replies (0)NP
Nelia Prinsloo-Watts
1 reviews | Active since Jan 2020
8 Sept 2025, 09:49
NO EMPATHY - JUST MONEY DRIVEN
No empathy! No empathy with sensational events. Only about money. Would not recommend for foreign tourists!
Helpful (0)
|Replies (0)NP
Nelia Prinsloo-Watts
1 reviews | Active since Jan 2020
8 Sept 2025, 09:49
NO EMPATHY - JUST MONEY DRIVEN
No empathy! No empathy with sensational events. Only about money. Would not recommend for foreign tourists!
0
Replies (0)PA
Private A
1 reviews | Active since Jan 2020
12 Nov 2024, 17:20
Poor service until now. To be updated as it develops
I bought a birthday voucher for my wife in June 24. Voucher valid for 12 months. Trying to get booking for 16 or 17 November 2024. I have called 3 times. Spoken to 6 different people. I emailed the booking voucher reference. I asked politely that they at least confirm our booking by close of business on 12 November. No one called me after I have been on this for 4 days. I only read the rest of the shocking service remarks on the spa and hotel now which scares me. I have paid in excess of R5000 for the voucher. Service is extremely bad until now compared to any other hotel and spa. Will keep this post updated. For now , dont recommend this place yet. Special feeling of the gift in principle is already gone with this difficulties faced. I already feel like demanding the money back...
Helpful (0)
|Replies (0)PA
Private A
1 reviews | Active since Jan 2020
12 Nov 2024, 17:20
Poor service until now. To be updated as it develops
I bought a birthday voucher for my wife in June 24. Voucher valid for 12 months. Trying to get booking for 16 or 17 November 2024. I have called 3 times. Spoken to 6 different people. I emailed the booking voucher reference. I asked politely that they at least confirm our booking by close of business on 12 November. No one called me after I have been on this for 4 days. I only read the rest of the shocking service remarks on the spa and hotel now which scares me. I have paid in excess of R5000 for the voucher. Service is extremely bad until now compared to any other hotel and spa. Will keep this post updated. For now , dont recommend this place yet. Special feeling of the gift in principle is already gone with this difficulties faced. I already feel like demanding the money back...
0
Replies (0)LS
LLouis S
1 reviews | Active since Jan 2020
19 May 2024, 16:34
Twelve appostals cape Town
We have received for hi tea 19th May 2024 from a family friend. On arrival all was welcoming and also the waiter was very helpful The food was disgusting. Dry and more sweet then savioury. Tomato samon bread Dry tasteless. For R1150 deffently not worth it . Could have gone to another place for less and guaranteed better food. View we have so nothing new . We wanted to go for the food experience but will not recommend to anyone We did send a email to book reservation but never received reply and had to contact to book .
Helpful (0)
|Replies (0)LS
LLouis S
1 reviews | Active since Jan 2020
19 May 2024, 16:34
Twelve appostals cape Town
We have received for hi tea 19th May 2024 from a family friend. On arrival all was welcoming and also the waiter was very helpful The food was disgusting. Dry and more sweet then savioury. Tomato samon bread Dry tasteless. For R1150 deffently not worth it . Could have gone to another place for less and guaranteed better food. View we have so nothing new . We wanted to go for the food experience but will not recommend to anyone We did send a email to book reservation but never received reply and had to contact to book .
0
Replies (0)aZ
aymi Z
1 reviews | Active since Jan 2020
21 Feb 2024, 09:17
Embarrassing Introductory Experience
The booking process, conducted via email, spiraled into a maddening cycle of fluctuating appointment times, irrelevant promotions, and an unsettling array of personnel involvement, complete with embarrassing spelling errors. Despite involving the spa manager, whose response mandated an unnecessary phone call, my refusal to engage in further verbal exchanges was met with silence. Apparently, seamless communication is a luxury reserved for those who don't mind their time being disregarded. Disappointing and far from the standard one would expect from a so-called top-tier establishment.
Helpful (0)
|Replies (0)aZ
aymi Z
1 reviews | Active since Jan 2020
21 Feb 2024, 09:17
Embarrassing Introductory Experience
The booking process, conducted via email, spiraled into a maddening cycle of fluctuating appointment times, irrelevant promotions, and an unsettling array of personnel involvement, complete with embarrassing spelling errors. Despite involving the spa manager, whose response mandated an unnecessary phone call, my refusal to engage in further verbal exchanges was met with silence. Apparently, seamless communication is a luxury reserved for those who don't mind their time being disregarded. Disappointing and far from the standard one would expect from a so-called top-tier establishment.
0
Replies (0)SM
Sphiwe M
1 reviews | Active since Jan 2020
31 Dec 2023, 17:09
Luxury experience at its core
12 A is really your go place especially if you are celebrating a birthday, anniversary etc. They attention to every detail to make sure you enjoy your stay, from airport pick up Aphiwe made sure everything went smooth. To the driver who picked us up, he assured us that we have made the right choice by choosing to stay at 12A. We were welcomed by Hlumi who checked us in and gave us proper orientation if the facility.When we got to the room you could see they were ready for us, we got bubbles and his n her gift🥰The see facing view as you lay on your bed that is pure luxury. We went to their fine dining restaurant and Sbu and Siya took care of us we were spoiled with personalised plates. They have another restaurant called Cafe, Nonkosi and Pamela served us. They understood the assignment of our celebration but wait then came Byron bar manager. Did he not serenade us 🎶 from a birthday song to a love song , our vacation was made. Their picnic spot on the Stanley’s Rock was everything thank you David and your team.
Helpful (0)
|Replies (0)SM
Sphiwe M
1 reviews | Active since Jan 2020
31 Dec 2023, 17:09
Luxury experience at its core
12 A is really your go place especially if you are celebrating a birthday, anniversary etc. They attention to every detail to make sure you enjoy your stay, from airport pick up Aphiwe made sure everything went smooth. To the driver who picked us up, he assured us that we have made the right choice by choosing to stay at 12A. We were welcomed by Hlumi who checked us in and gave us proper orientation if the facility.When we got to the room you could see they were ready for us, we got bubbles and his n her gift🥰The see facing view as you lay on your bed that is pure luxury. We went to their fine dining restaurant and Sbu and Siya took care of us we were spoiled with personalised plates. They have another restaurant called Cafe, Nonkosi and Pamela served us. They understood the assignment of our celebration but wait then came Byron bar manager. Did he not serenade us 🎶 from a birthday song to a love song , our vacation was made. Their picnic spot on the Stanley’s Rock was everything thank you David and your team.
0
Replies (0)ZM
Zimasa M
1 reviews | Active since Jan 2020
23 May 2023, 08:33
Best service ever!!!!!
We went for a Birthday celebration for my ***friend and we are all impressed by their service, the staff from the Azure restaurant to the Bar super friendly and professional. From the Guy at the door to the reception OMG all well mannered and sweet. I give it 100% for having such great staff. We went there on the 6th of May and on the 8th of May and both dates we were treated with respect and received pure warmth.
Helpful (0)
|Replies (0)ZM
Zimasa M
1 reviews | Active since Jan 2020
23 May 2023, 08:33
Best service ever!!!!!
We went for a Birthday celebration for my ***friend and we are all impressed by their service, the staff from the Azure restaurant to the Bar super friendly and professional. From the Guy at the door to the reception OMG all well mannered and sweet. I give it 100% for having such great staff. We went there on the 6th of May and on the 8th of May and both dates we were treated with respect and received pure warmth.
0
Replies (0)vN
vasigan N
1 reviews | Active since Jan 2020
7 Feb 2023, 15:01
Poor service and unprofessional staff
I called this morning to book a table for breakfast for Friday. The staff didn’t seem to know how to transfer calls to the relevant department and kept dropping my calls. When I asked for them to get someone from the restaurant to call me back the two managers (Gaylene and the other one I can’t remember) on duty didn’t even bother to return my call. Very unprofessional staff and giving this place a wide berth.
Helpful (0)
|Replies (0)vN
vasigan N
1 reviews | Active since Jan 2020
7 Feb 2023, 15:01
Poor service and unprofessional staff
I called this morning to book a table for breakfast for Friday. The staff didn’t seem to know how to transfer calls to the relevant department and kept dropping my calls. When I asked for them to get someone from the restaurant to call me back the two managers (Gaylene and the other one I can’t remember) on duty didn’t even bother to return my call. Very unprofessional staff and giving this place a wide berth.
0
Replies (0)