Worst stay ever and poor management

My partner and I checked into THE VENUE COUNTRY HOTEL AT HARTIES on 10th November.

We dropped off our luggage in room 65, went out to Harties for sightseeing when we came back after 2hrs30mn all our personal belongings were stolen.

That day the same incident happen to room 64 (room next door to us)

We lost everything (cloths, jewelries, money gift and money)

It took the manager on duty hour to attend to our grievances and almost 4 hours to move us to a different room because we were not longer safe to sleep in room 65.

The room that was given to us after the incident as a replacement had 2 singles bed instead of queen size bed initially requested by me when I was making my reservation.

In the morning NO tooth brush or tooth paste were offered to us for our morning hygiene.

No follow up was done in the morning with regards to our wellbeing.

We did not see any sense of urgency from the staff to assist us during our awful and unforgettable experience.

I have noticed later that the hotel doesn't have adequate security in their premise .Very poor security. No CAMERAS AND LIGHT AROUND THE PREMISES AT NIGHT .

Further to that to the theft happening in their premises, guest /cars were not checked when exiting or entering the premises.

The Hotel doesn’t want to take full responsibility of the incident and the lack of security.

I did NOT receive any calls from the management with regards to the incident (I initiated the conversation with the manager Deon)

I will appreciate the management take full responsibility of the incident and find a suitable solution with regards to our stolen luggage.

WE SURELY WILL NOT ALLOW OUR FRIENDS AND FAMILY TO GO THROUGH THE SAME TRAUMA we went through.

It has been worst experience ever for us .

I am still looking forward for the management to take responsibility of our lost luggage (which we reported to the police) and find a suitable arrangement to reimbursed our lost items