Slipping standards as The Views Spa

Hi

I attended The Views Spa in George during November 2019. In fact, each time I go to George I make sure to book a treatment. My treatment this time met my expectations. However, the spa pool area was awful. There were two kids jumping, shouting, splashing, littering plastic cups in the pool and not respecting the space at all. Staff came in and out of the area and never checked the kids. Their dad was on his phone and when I mentioned to him that they were rowdy, he told me that boys will be boys. Older patrons got into the pool and exited after a few minutes, after the kids ruined their experience. The kids also began a game of wetting towels and slapping each other with them. My friend and I ordered ****tails and I lost mine in a tidal wave from one of their belly flops. Out of stubbornness, I stayed till they were closing up and then complained to the manager. She said that she never knew that that was going on but I saw her come through the spa a few times with the kids performing and shrieking. I asked her why the kids were there in the first place. I have no objection to the children In the area, but they don’t know spa etiquette and I didn’t come to visit a day care.

I have not heard anything from them since my complaint.

It pains me but I WILL NEVER BE BACK AGAIN.

I go regularly to the spa as it is something I enjoy and a little bit of refuge from my schedule. I really take it personally that I pay a lot of money for a tranquil experience only to be rewarded with this.

It is a shame though. This one used to be one of my favourites.