Active since Mar 2017
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10 reviews76 months ago
Slipping standards as The Views Spa
Hi I attended The Views Spa in George during November 2019. In fact, each time I go to George I make sure to book a treatment. My treatment this time met my expectations. However, the spa pool area was awful. There were two kids jumping, shouting, splashing, littering plastic cups in the pool and not respecting the space at all. Staff came in and out of the area and never checked the kids. Their dad was on his phone and when I mentioned to him that they were rowdy, he told me that boys will be boys. Older patrons got into the pool and exited after a few minutes, after the kids ruined their experience. The kids also began a game of wetting towels and slapping each other with them. My friend and I ordered ****tails and I lost mine in a tidal wave from one of their belly flops. Out of stubbornness, I stayed till they were closing up and then complained to the manager. She said that she never knew that that was going on but I saw her come through the spa a few times with the kids performing and shrieking. I asked her why the kids were there in the first place. I have no objection to the children In the area, but they don’t know spa etiquette and I didn’t come to visit a day care. I have not heard anything from them since my complaint. It pains me but I WILL NEVER BE BACK AGAIN. I go regularly to the spa as it is something I enjoy and a little bit of refuge from my schedule. I really take it personally that I pay a lot of money for a tranquil experience only to be rewarded with this. It is a shame though. This one used to be one of my favourites.
0 replies
82 months ago
Bad service and misinformation
Really livid with the terrible service I have received from your organisation. I bought Casual Day button badges last week Wednesday and it was meant to arrive on Monday. I needed this for Wednesday. Then when I called, I was asked to re-send the order and proof of payment again on Wednesday. On Thursday, I contacted the office again and was told that it will either arrive then or the Friday. I then was told that the articles were only invoiced on Thursday and would only get the badges today. I called at 9am and 11am, was assured that it would be today. I called again at 2pm as I leave office at 3pm and was told that I am only getting them on Monday. The person I spoke to refused to give me her name or tell me how I may or with whom I may lodge complaint. I am disappointed by how I have been treated and I am getting really concerned that my money has gone missing as no one else at your offices was willing to help me. When will I be receiving the badges I ordered and why can I not receive the contact number for the courier services and my tracking number????!!!!
0 replies
83 months ago
Cash customers are worthless to Woolworths
Hi I buy from Woolworths every month. At the end of 2017, I signed up with them for a V Rewards card at the Cape Gate branch. I went to their Customer Service desk this week to request an item and asked them to check my V Rewards as I haven’t received any rewards from them and it’s been more than a year and a half. We called Rewards and they told me that I wasn’t receiving any vouchers or offers as I didn’t allow marketing material to come through to me. This really upset me as I spend a lot of money at the store and I feel that the Cape Gate branch could have asked me or had set it up incorrectly so I haven’t received anything back for my loyalty for all this time. I expressed my upset that on the app I am listed as a value client and he advised that because it’s a new financial year, my purchases go back to zero. He also said that there is a record of my spend that I won’t see now. I said that I feel that I spend a lot of money at the store and that this isn’t really very fair to me that I have no points or rewards under my profile. The agent was unsympathetic saying that I don’t spend R10 000 per month and so I’m not a VIP client anyway. I am astounded that I am treated this way. I spend cash at your store. That means that I can spend it anywhere I want. If this is how you treat customers, then I’m really not interested in wasting my money there.
0 replies
88 months ago
Pip in salad hurt my tooth, but store couldn't give a hoot!
I bought a pre-packed Greek salad on 12 January 2018 at Pick 'n Pay in Ceres. I had it for dinner on 13 January 2018 and just added some salad dressing. I bit into an olive and it still had a pip in it. I heard a loud crack as I bit into it with my molar and a shooting pain ran up the side of my mouth. I am in excruciating pain and I will need to see the dentist to have a look at it. On the warnings on the packing there is no mention of potential pips inside the salad. I buy this salad quite often and I am really unhappy as this has never happened before and the pips are always removed from the olives. I called the store to complain about it and was told initially to bring the product back to get another one. I was incredulous as I certainly didn't want another salad and told the person again that my tooth was damaged by the last salad and why not resolve that first before having a go at my other teeth. I was passed to some person called Frikkie and he wasn't sympathetic at all. He just asked me what must he do about it. Not an apology or an iota of concern. I told him that my tooth was damaged and now I will have to pay for it to be repaired, so I obviously want Pick n Pay to take responsibility for the situation. He was just silent and asked me what I expected him to do about it. I realised that he was not taking the complaint seriously then said I would rather report it directly to Pick 'n Pay. He even had the audacity to say okay, goodbye before ending the call. This is unacceptable service. I am always amazed at how bad retail is becoming. This is a chocking hazard as well as I will only be able to see a dentist sometime next week so will probably need to endure a night of pain before then.
61 replies
90 months ago
Misinformation about item in store collection
I bought towels that were on sale and arranged for my mom to collect them at the store. I received confirmation that we could collect them. As my mom lives closer to the store than I do (her travel is 30 minutes ones way and mine would be two hours) she went to the Ottery branch of Makro collect it. My mom was told that she had the wrong store, then told that her item couldn't be found and then finally advised that the item was not at the store yet. My mom is a pensioner and she drive an hour for nothing. I just got a email and a text saying that Mako "messed up". And now my mom is expected to drive for this item a second time. I feel that this mess up means that Makro should reimburse her for her petrol especially since you've already wasted her time.
210 replies
90 months ago
Bad service and horrendous refund process
I bought a couch at Lewis in Ceres. They asked an exhorbitant delivery fee even though I live less than a kilometer from the store. I paid it as I did not have a vehicle to load and collect the couch. My friend bought the same couch and did not take the delivery fee. However, the store offered to deliver to her home at no charge as they had no space to store the couch. When I heard about this, I requested to cancel the delivery fee. The store told me that they would have to cancel the entire transaction and then the item would not be at a discounted price. I was not happy with this and so contacted their Customer Service division. They said it would take 24 hours to resolve. After three days passed, I contacted them and asked them if there was resolution on this yet and there was not, so I asked to cancel the entire transaction and get a refund. I felt that they did not make any effort to assist me and I just wanted my money back. Customer Service told me to take my ID, receipt and credit card to the store so that the transaction can be reversed. At the store I was told to provide proof of banking details for the refund to be processed. I refused as this was not what I was told, but they would not process the refund without it. I then did so. After a few days, I called Customer Service to check if this was done and it was not. They again mentioned about the reversal and I told them that they got a copy of my bank statement. I was beyond irate at this point and demanded my money back. I was told to go back to the store and wait on them to resolve it on my card. The store insist that this is to help me and that they were not at fault. They referred to me as "daai vrou alweer" when I called and they speak over me when I am busy speaking, saying that I am unreasonable and that my behaviour is not warranted. However they are apathetic, slow and disinterested in resolving my complaint. I would not recommend that purchases be done at this store as they are unprofessional and unhelpful with a poor service manner.
105 replies
97 months ago
Poor communication and horrendous service - Home internet
Hi there Contacted Telkom a couple of months ago to get home internet. Its been nothing but bad service since then. I applied for the ADSL during February 2018 and a technician came over during March 2018. He said that he would have to escalate this as there was a cabling problem in my road which another department would need to resolve before they could do the installation. I followed up at the end of March 2018 and was advised that the problem was resolved and I would be contacted by to make an appointment for ADSL. I was contacted mid-April 2018 and they arranged to have a technician come and install my ADSL on 25 April 2018. However, the technician never arrived or contacted me. I did however receive a bill for a connection fee, usage and hardware that was never given. I lodged complaint with the billing department and hopefully they will not have me blacklisted for nothing as I cannot be billed if the service has not been installed yet (dispute number ********** 8 - Simpiwe). I called again today and was told that a technician was at my house last week Thursday. I said that I was not contacted nor was I home and they advised that they weren't there to install the ADSL but to sort out the cable problem, which still hasn't been resolved. I need to study and submit my assignments for distance learning but these guys really don't care about the expense, inconvenience and bad service I am experiencing. When asked how to resolve this I was met by dumb silence and finally advised that nothing can be done till the cable problem is sorted. This is unacceptable and I need this resolved as soon as possible.
53 replies
97 months ago
Bad service and poor quality workmanship
Hi. I contracted with AJA Builders on 19 January 2018. They had various renovations to do at my house. However, they replaced a roof in a section of my kitchen and it has leaked ever since they completed it. The water doesn't just leak but pours in through the ceiling causing damage to my floors, walls and furniture. After 7 recurrent complaints, the builder criticises my attitude and says he will do the carport and then I should find someone else to finish the work. When I complained for an 8th time about the roof, on 12 April 2018, he ignored the complaint and sent no one to repair or manage it. He isn't taking my calls or responding to emails. He still has other work to complete at my house which he hasn't addressed, i.e. installing a geyser, installing a fireplace, reputty the windows, replace broken panes, making a side gate and fence, completing the car port (but first removing the poles for municipal inspection as he did this without checking the approval first), chasing electrical wire and new plugs in my kitchen and finishing off the paving and removal of rubble. He has been dismissive of my complaints. He did painting, installing a light and doing the ceiling boards and cornices to the leaking roof amid my complaints. He takes no responsibility for his poor level of workmanship, blaming me or the materials or other workers for the problems with the roof. He has never apologised for the problems at the site and has told me that he doesn't care what I do when I said I will take action on this matter. The water leaking has flooded my kitchen and that has damaged my built in cupboards as well. His communication s****s are really bad. I would contact him daily to ask about the project plan and progress and I would often see that what he has said isn't what has been done. He has never faced me to discuss complaints but would rather send his workmen or text me. I told him about my unhappiness with his service as he doesn't talk to me but rather tells me what will be done at my house. He has told me that he can't talk to me because I don't understand him. However, he never explains himself fully and is constantly telling me about contributing extra money to the build when he is actively changing the specifications of what was agreed upon on the original quote to diminish the scope and reduce his overheads. I am writing this review as I feel he has taken advantage of my trust as a client and I want to warn other potential clients not to make use of his services.
0 replies
101 months ago
Spree won't honour my discount voucher
I am really upset that I received a voucher from Vodacom valued at R100 off my next purchase at Spree, but Spree refuses to honour it. I chose an item of clothing and loaded the voucher (2SUMMER100) for order # ********** 89 on 23 December 2017. At check out decided to go for a top instead and abandoned the transaction. I did not enter my banking details. When I tried to buy the top, I tried to use the voucher but it wouldn't allow me to. I then logged a query with their customer service on 24 December 2017 (ref: 933984). Then received no response so logged another query on 27 December 2017 (ref: 933984). Then logged another query on 02 January 2018 as I still received no response (ref: 933984). I really wanted this top and was worried that it would be snapped up so I called the customer service number on the automated mails sent to me. I spoke to Shafiekah and she basically told me that they were battling to work through the volume of queries received and that they should resolve my issue shortly and provide me with a new voucher once they have checked out everything as she could see that I didn't actually redeem the voucher and didn't complete the purchase, even though the system reflected that the transaction was cancelled and that the voucher was loaded to this transaction. So I think that I really want this top and that I will just buy it and on 09 January 2018 I see that my size is now sold out. So I log another query on 09 January 2018 (ref: 948707) cause now its about the principle. I didn't use the voucher, but cannot understand why this is taking so long. So I call Spree today (10 January 2018) and complain about how long its been and query when this could be resolved. The service agent tells me that he has no knowledge of the promotion and puts me on hold for quite a long time. Then he returns to take my details and tell me that he will query this with their Marketing Department which will be back tomorrow. He says that he sees that I used the voucher and that the transaction was cancelled. I say yes, but I never completed the transaction but abandoned it and went on shopping. He asked me if I went to checkout and I says yes that I went to my cart but I never completed the transaction. Then he tells me but the voucher was used. I tell him I entered it but I never used it as I didn't complete the purchase. He then tells me that I have used the voucher and it isn't their fault that I cancelled the transaction, is it? I was totally flabbergasted and told him that they are NOT the only online retailer I can use and it makes no sense that I am penalised for a transaction that I NEVER COMPLETED. I am tired of the bad service and negative attitude from this retailer. This is not the first lapse in service but at least the last time, someone took the time to resolve the problem instead of blame me for it.
105 replies
110 months ago
Rude staff, misinformation and unnecessary delay
<p>I cancelled a contract for my son's tablet in December 2016. I called in January 2017 to check that the final payment is taken and that the contract is actually cancelled. I then called in February 2017 again to make sure that this has been done. </p> <p>In March, I found a cellular deal that I wanted to take out again for my son and when I tried to open a new line, the cellular supplier advised that my account was labelled pre-legal and I could not open a new line till this has been resolved.</p> <p>I called Vodacom yet again and it seems that there was an outstanding R40.00 that they neglected to inform me of and which they did not debit from my bank account. </p> <p>I paid the outstanding and then called them back to change the status of the account. I was irate, so insisted on receiving a settlement letter, proving that I was paid up and could continue with a new line. I spoke with another agent and was advised that the status was changed to current. </p> <p>I then contacted the cellular supplier only to be told that this was not the case. He also said that Vodacom would call me. To date, Vodacom has never contacted me telephonically regaridng any of this.</p> <p>I called them back again and it has been escalated three times now, but the status is still the same. This process took almost three days and I called Vodacom 28 times to try to resolve this. My call was cut 9 times (one of whom was a surly supervisor name Vuyo), 11 agents were rude and/or apathetic to my queries and 2 tried to help and the rest just verbally shrugged and let me know that this isn't their problem,</p> <p>I live in a rural area. I would need to drive two hours to the cellular supplier to collect the unit. This is a birthday gift for my son. </p> <p>Today is the last day of the cellular deal on offer.</p> <p>After all my calls today, Vodacom voice prompt tells me an hour before closing that they see I called numberous times and requested my contact details. It then terminates the call. So now they are barring my calls.</p> <p>This is unacceptable. I feel that this is unfair treatment of a client and it has been deplorable service. </p> <p>Agents have no client service manner, no courtesy and sound robotic.</p> <p>But worst of all, they were unhelpful and the status of my account remains unchanged after three days of contact and three months of misinformation. This places me in a predicament as I cannot collect the unit within the parameters of the deal and I will disappoint my son as a result.</p>
112 replies
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1 Star
10 (100%)