Dissatisfied dining experience at Village buffet Cape Town

Horrible experience and worst management ever....our booking was for 7pm was only seated at 7:45pm as per waiter they were overbooked .....we only started our mealtime at 8pm and by that time the prawns and ribs which is the specialty was empty we were told by management there is a waiting period of 20 mins.....because we were seating close to the entrance it made it difficult to get to where the buffet was, which ended up in us never getting the buffet setting to enjoy the speciality of ribs and prawns......we.asked the waiter to bring coke as the bottom.less drink which was flat and warm........we eventually left before our eating time lasped and when getting to till point we complained to the cashier, who insisted on the full payment for the meal, the waiter tried to tell him about what we we not satisfied with he completely ignored him......we.ended up paying and left.....the worst experience ever