Be warned, Do not use The Village Cobbler in Kloof KZN!!!!

I cannot believe that they are still in business??? I take a pair of trousers and jacket for their zips to be replaced or repaired, The items are taken to the back and I am made to wait (which I thought was fine, even though it was quite a wait) items come back out and then given a quote (clearly stated on the quote for the amount to either replace or repair) I give the go-ahead! When I collect...horrified that my items were just shoved into a cupboard, paid the full price, thank goodness I checked, nothing was done to my jacket and still faulty zip on my pants, took items back demanding an explanation as to why nothing was done yet I was charged??? I was then promptly told that the job cannot be done????????? Firstly, Why when it was accessed I was told that the repair can be done??? Secondly, Why did they not contact me to tell me this? my contact details are on the slip?? Thirdly, Why did they charge me for the repairs in the first place??? Thank goodness they are not the only ones around, I found one in Hillcrest, not too far from them in Kloof! Such bad service!!! By being refunded???? They have missed the point and don't seem to give a damn