The Waterfront Hotel and Spa by Misty Blue - Durban
Unclaimed Business
|0 Reviews (last 12 months)|This business does not respond to reviews
The Waterfront Hotel and Spa by Misty Blue - Durban
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Bernice B
1 reviews | Active since Jan 2020
8 Mar 2021, 20:20
Disappointed Customer Unacceptable Service
I booked this accommodation through Agonda it was suppose to be a romantic getaway for my Husband and I... when we got to the place the room that was allocated to use was not functional, 1stly we were notified that the air-conditioning was not working indefinitely and people who live in durban would understand during summer the city is really hot... so that was our first red flag, when we got to the room the lights where not working and the windows did not open... the room was had a moldy smell.. the assistant informed us that we would get a refund as we chose to leave... its been 25 days later and I have not gotten so much as a Hello from this place... their customer service is ridiculous when ever I call in they are not able to assist and keep.asking me to email them which I've done one then a few times. For such a renowned Hotel accommodation company I really did not expect such a disappointing experience from them I strong suggest people do proper checks before booking such places as they don't inform you before hand of things that are not available. All the boxes had been ticked and thats the only reason I chose such a place.
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Bernice B
1 reviews | Active since Jan 2020
8 Mar 2021, 20:20
Disappointed Customer Unacceptable Service
I booked this accommodation through Agonda it was suppose to be a romantic getaway for my Husband and I... when we got to the place the room that was allocated to use was not functional, 1stly we were notified that the air-conditioning was not working indefinitely and people who live in durban would understand during summer the city is really hot... so that was our first red flag, when we got to the room the lights where not working and the windows did not open... the room was had a moldy smell.. the assistant informed us that we would get a refund as we chose to leave... its been 25 days later and I have not gotten so much as a Hello from this place... their customer service is ridiculous when ever I call in they are not able to assist and keep.asking me to email them which I've done one then a few times. For such a renowned Hotel accommodation company I really did not expect such a disappointing experience from them I strong suggest people do proper checks before booking such places as they don't inform you before hand of things that are not available. All the boxes had been ticked and thats the only reason I chose such a place.
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N. S.
1 reviews | Active since Jan 2020
1 Mar 2021, 21:45
Dishonourable
I spent a few nights at this hotel in December 2020. While the hotel is nicely located, the staff are amiable and the room was reasonably comfortable, the stay was not completely pleasant. The hotel is in desperate need of maintenance in the common areas and clearly lacking cash flow. The supposed spa is not in existence. The restaurant was unhygienic, with shockingly poor adherence to Covid protocols and breakfast was of very poor quality. I refused to dine there after the first morning and requested a refund on the expensive breakfast for the remaining days (breakfast was charged to me on arrival, and not requested on my original online booking through a third party site). The request was granted and the form filled. Two months later and the refund has not been paid. The staff have stopped responding. Some research of other reviews has shown that they have not processed refunds to other clients as well, some much larger amounts than just the breakfast. A hotel group who steals from guests should not be in business. It is truly disgraceful. I have never given a negative review to a hotel before, but this one is definitely to be avoided.
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N. S.
1 reviews | Active since Jan 2020
1 Mar 2021, 21:45
Dishonourable
I spent a few nights at this hotel in December 2020. While the hotel is nicely located, the staff are amiable and the room was reasonably comfortable, the stay was not completely pleasant. The hotel is in desperate need of maintenance in the common areas and clearly lacking cash flow. The supposed spa is not in existence. The restaurant was unhygienic, with shockingly poor adherence to Covid protocols and breakfast was of very poor quality. I refused to dine there after the first morning and requested a refund on the expensive breakfast for the remaining days (breakfast was charged to me on arrival, and not requested on my original online booking through a third party site). The request was granted and the form filled. Two months later and the refund has not been paid. The staff have stopped responding. Some research of other reviews has shown that they have not processed refunds to other clients as well, some much larger amounts than just the breakfast. A hotel group who steals from guests should not be in business. It is truly disgraceful. I have never given a negative review to a hotel before, but this one is definitely to be avoided.
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