The Whiteboard Shop
1.9|7 reviews
GY
Gina Yorke-Smith
1 reviews | Active since Member
12 Jan 2022, 09:09
Great products, customer service could be better
Great products, but they have got some work to do on customer service once products are paid for. They were particularly unhelpful and uncommunicative about promised delivery times and delays/alignment with their chosen courier company.
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Replies (53)The Whiteboard Shop's replyOfficial
12 Jan 2022, 14:26Hellopeter is a trash website that serves litte function as a genuine metric of customer satisfaction. This is evident from our thousands of highly satisfied customers since 2014 which include all the top universities, dozens of schools, hundreds of blue-chip companies and thousands of other valuable customers. Nevertheless, we are forced to respond to present a fairer picture of events.
Prior to making her purchase, Ms Yorke-Smith was advised of an approximate delivery period of three working days in her conversation with our staff via her chosen method of communication, namely Whatsapp. Gina Yorke-Smith was emailed full tracking details for our courier partners after placing her order, to her business email address at Happy Workplace. We do this with all customers as a courtesy and to assist with tracking their orders. She was later also sent the waybill tracking details via Whatsapp when she queried the status of her delivery.
The purchaser then embarked on a series of inaccurate messages that she had not been advised of delivery information despite our email and Whatsapp to her. She was also greatly angered that we had sent her tracking details, stating that it is not her job to track her delivery with couriers and that she would not do so.
Regrettably, delivery was not made on the Monday (which fell three days after she placed the order) but was made at 08h30 on Wednesday morning. This is unfortunate as logistical delays can occasionally happen and we are ultimately responsible for the fulfillment of any purchase made in our store. It must be stated that we are also entirely confident in our courier partners who are highly reliable and recognized as leaders in their field.
Pursuant to a telephone conversation with Ms Yorke-Smith on the Tuesday, she was advised via email (as per her request and immediately after the telephone conversation) that her delivery would take place the following day, namely Wednesday. This took place as promised.
Despite Ms Yorke-Smith taking offense that we sent her tracking details in order for her to track her purchase if she wished, we will continue to send our customers the tracking details for their purchases as every other customer has found this to be a useful tool in the online purchasing process. We regard this as best practice for our business and have never had any complaint about it before. While there was a delay in this delivery and for which we can only apologise, we were at all times available and communicated with the purchaser via email, Whatsapp and telephonically.
We now regard this matter as resolved.
Prior to making her purchase, Ms Yorke-Smith was advised of an approximate delivery period of three working days in her conversation with our staff via her chosen method of communication, namely Whatsapp. Gina Yorke-Smith was emailed full tracking details for our courier partners after placing her order, to her business email address at Happy Workplace. We do this with all customers as a courtesy and to assist with tracking their orders. She was later also sent the waybill tracking details via Whatsapp when she queried the status of her delivery.
The purchaser then embarked on a series of inaccurate messages that she had not been advised of delivery information despite our email and Whatsapp to her. She was also greatly angered that we had sent her tracking details, stating that it is not her job to track her delivery with couriers and that she would not do so.
Regrettably, delivery was not made on the Monday (which fell three days after she placed the order) but was made at 08h30 on Wednesday morning. This is unfortunate as logistical delays can occasionally happen and we are ultimately responsible for the fulfillment of any purchase made in our store. It must be stated that we are also entirely confident in our courier partners who are highly reliable and recognized as leaders in their field.
Pursuant to a telephone conversation with Ms Yorke-Smith on the Tuesday, she was advised via email (as per her request and immediately after the telephone conversation) that her delivery would take place the following day, namely Wednesday. This took place as promised.
Despite Ms Yorke-Smith taking offense that we sent her tracking details in order for her to track her purchase if she wished, we will continue to send our customers the tracking details for their purchases as every other customer has found this to be a useful tool in the online purchasing process. We regard this as best practice for our business and have never had any complaint about it before. While there was a delay in this delivery and for which we can only apologise, we were at all times available and communicated with the purchaser via email, Whatsapp and telephonically.
We now regard this matter as resolved.
Best regards,
The Whiteboard Shop's reply12 Jan 2022, 14:26
Official
Hellopeter is a trash website that serves litte function as a genuine metric of customer satisfaction. This is evident from our thousands of highly satisfied customers since 2014 which include all the top universities, dozens of schools, hundreds of blue-chip companies and thousands of other valuable customers. Nevertheless, we are forced to respond to present a fairer picture of events.
Prior to making her purchase, Ms Yorke-Smith was advised of an approximate delivery period of three working days in her conversation with our staff via her chosen method of communication, namely Whatsapp. Gina Yorke-Smith was emailed full tracking details for our courier partners after placing her order, to her business email address at Happy Workplace. We do this with all customers as a courtesy and to assist with tracking their orders. She was later also sent the waybill tracking details via Whatsapp when she queried the status of her delivery.
The purchaser then embarked on a series of inaccurate messages that she had not been advised of delivery information despite our email and Whatsapp to her. She was also greatly angered that we had sent her tracking details, stating that it is not her job to track her delivery with couriers and that she would not do so.
Regrettably, delivery was not made on the Monday (which fell three days after she placed the order) but was made at 08h30 on Wednesday morning. This is unfortunate as logistical delays can occasionally happen and we are ultimately responsible for the fulfillment of any purchase made in our store. It must be stated that we are also entirely confident in our courier partners who are highly reliable and recognized as leaders in their field.
Pursuant to a telephone conversation with Ms Yorke-Smith on the Tuesday, she was advised via email (as per her request and immediately after the telephone conversation) that her delivery would take place the following day, namely Wednesday. This took place as promised.
Despite Ms Yorke-Smith taking offense that we sent her tracking details in order for her to track her purchase if she wished, we will continue to send our customers the tracking details for their purchases as every other customer has found this to be a useful tool in the online purchasing process. We regard this as best practice for our business and have never had any complaint about it before. While there was a delay in this delivery and for which we can only apologise, we were at all times available and communicated with the purchaser via email, Whatsapp and telephonically.
We now regard this matter as resolved.
Prior to making her purchase, Ms Yorke-Smith was advised of an approximate delivery period of three working days in her conversation with our staff via her chosen method of communication, namely Whatsapp. Gina Yorke-Smith was emailed full tracking details for our courier partners after placing her order, to her business email address at Happy Workplace. We do this with all customers as a courtesy and to assist with tracking their orders. She was later also sent the waybill tracking details via Whatsapp when she queried the status of her delivery.
The purchaser then embarked on a series of inaccurate messages that she had not been advised of delivery information despite our email and Whatsapp to her. She was also greatly angered that we had sent her tracking details, stating that it is not her job to track her delivery with couriers and that she would not do so.
Regrettably, delivery was not made on the Monday (which fell three days after she placed the order) but was made at 08h30 on Wednesday morning. This is unfortunate as logistical delays can occasionally happen and we are ultimately responsible for the fulfillment of any purchase made in our store. It must be stated that we are also entirely confident in our courier partners who are highly reliable and recognized as leaders in their field.
Pursuant to a telephone conversation with Ms Yorke-Smith on the Tuesday, she was advised via email (as per her request and immediately after the telephone conversation) that her delivery would take place the following day, namely Wednesday. This took place as promised.
Despite Ms Yorke-Smith taking offense that we sent her tracking details in order for her to track her purchase if she wished, we will continue to send our customers the tracking details for their purchases as every other customer has found this to be a useful tool in the online purchasing process. We regard this as best practice for our business and have never had any complaint about it before. While there was a delay in this delivery and for which we can only apologise, we were at all times available and communicated with the purchaser via email, Whatsapp and telephonically.
We now regard this matter as resolved.
Best regards,