*****ulent transactions

I placed an order with the wig company, received the first order and finished paying the instalments. I inquired about another wig of which I spoke with one of their rude consultants and only to find out the instalments would be different from the first order. She sent through a mandate and it so happens that I agreed because I wanted the wig. The instalments were then going to be R535. They debited R580 from my account and as per their agreement they start debiting your account once you paid the delivery fee and once you have received your order. I never received the order because I didn’t pay the delivery fee. They debited my account with R580 plus R170 and I still don’t have the order. Nokwanda is the rude consultant who is now telling me that I will be charged R340 for the cancellation