Efficient customer service

I received my order last week and it was supposed to arrive with the free wig kit. I escalated this immediately with one of their staff who couldn't help me. But today, I received a call from one of their staff, her name was Amanda. She was really helpful, in less than an hour my query was addressed and the wig kit is on the way to me. I'm very happy with their service and how the staff treated me. I'm also happy with the quality of the hair, I got exactly what I ordered.